Main hard drive not found when trying to recover

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Hi
Last night i was infected by a rundll32.exe running at 50% processor power constantly. I used registry easy to scan the pc and it cleaned up lots of things but did not stop rundll32.exe running. i tried to restart the pc to see what that would do (there where lots of other options in registry easy but i did not get round to using them)

The pc went into a loop of start screen, spash screen, select which mode to start in (safe etc) it will not start in any mode.

I have attempted to use True image 10 start up disk to begin the recovery process,

In full mode it does not find the single 1GB SATA hard installed on the PC but finds 2 backup files on seperate USB HDs, one it only finds the folder, the other it finds the correct files (unfortunatly the oldest backup.

in safe mode it recognises the main 1GB SATA HD, but does not find the backups.

I have tried to formatt the disk again but it only allowed me to formatt 7GB

I am running XP Pro on a machine that was new in June, the backups are about 175 GB.

Can anyone please advise?

Thank you

Peter

Thu, 11/19/2009 - 14:53
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What version and build number of True Image are you using? If not the latest, 2010 build 6029, you might want to download the Trial and try that. But be aware though that many users are having problems with it. If you can find the earlier build, 5055, try that instead.

Thu, 11/19/2009 - 15:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you DwnNDrty

it's True Image Home 10, i can't access the build number as the PC is totally crashed, the latest one available from Acronis is

Build: #4942 (Release Notes) Size: 102.52 MB
Date: March 12, 2007

if i download this to my laptop will i be able to use it to make a Boot CD that will recover the PC?

Regards

Peter

Thu, 11/19/2009 - 15:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Yes, you will be able to make the boot CD, (and 4942 is the latest build for Ver 10) but it may not have the Sata drivers built into the boot CD. However its worth a try.

Thu, 11/19/2009 - 16:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Peter and DwnNDrty,

No worries, I will take care on this situation and assist you to get correct CD which can detect your hard drives.

As you correctly mentioned in your PM to me - this issue is related to lack of drivers for your HDD controller in our boot media.

I have sent you a link to download the ISO file with updated drivers.

If you are not familiar with ISO burning, please check this article.

Please let us know the results, I would be glad to assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Fri, 11/20/2009 - 08:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have a new ACER M3642M.
I created with TI2009 under Vista a compleet backup.
Trying to restore it with TI2009 I got a black screen after the acronis screen.
So I downloaded TI2010 and tryed again but now my hardrives are not recognised.
Trying it from Vista to restore the system is after the reboot unable to read the file.
If its really a driver problem in the CD can I get the ISO file?

Willem

Fri, 11/20/2009 - 09:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Why aren't these updates made available on the website for all registered users of the product? why must they be handed out via PMs and "secret" links? The driver issue is so common, I'd think it would be in Acrons's interest as well as the users' to more easily get updated driver sets.

Fri, 11/20/2009 - 11:48
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Alexander,

Is it possible give me changed boot cd off acronis TI2010?

I sent this because you did not responced to my sooner mail

Thu, 11/26/2009 - 16:56