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runtime error after install of 6029 of 2010

Thread needs solution

windows 7 home premium

Runtime error when trying to run TI 2010 the first time after install of 6029

Had to go back to original 2010 TI

2010 has been such problems that I will seriously have to consider a new Imaging Software choice with the poor performance of quality control from Acronis.

http://content.screencast.com/users/hpearce/folders/Jing/media/1ce7df55…

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2009-11-05_0719.png 12.74 KB
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Hello Howard,

Without additional information I can’t be certain of the issue. In order to investigate the issue please attach the following diagnostic information to your next reply:

(1)

Could you please do the following?

- Reproduce the problem (application crash);

- Do not close the "Application has stopped working" window;

- Run Task Manager (press Ctrl-Shift-Esc buttons);

- Go to "Processes" tab and right-click on the crashed process;

- Select "Create Dump File" item from the menu;

- Pick up the .DMP file created and send it to us;

- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key

- After that you will see a folder (or a few folders), the name of which starts with "Report"

- Please attach Report.wer file from the last created folder

Please note that you may add the two collected files into rar or zip archive file.

(2)

Please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

(3)

Please also attach device tree to help me identify the possible program which can lead to Acronis software malfunction.

- Download and unpack the Device Tree application:

http://download.acronis.com/support/devicetree_Vista.zip

- Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);

- Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;

- Move the margin to the right in order to see all the items;

- Make a screen shot and send it to us.

 

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;

- Hit the (Alt+)PrintScreen button on your keyboard;

- Run Paint usually available in Start\Programs\Accessories or another graphics application;

- Choose Paste command in Edit menu;

- Save the result picture in JPEG format being preferable.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.