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Errors in Acronis True Image Home 2013

Thread needs solution

I bought ATIH 2013 yesterday but it makes me crazy. I am using Windows 7 professional x 64bit (Sony-VAIO).
ERROR - 1:
Backing up from C drive to D drive via running the ATIH 2013 programme, then validate it after backing up. No problem has been found. However, when I tried to recover it by running ATIH 2013, I followed the instructions and restart my laptop. The system did not restore my backup but merely restarted my laptop. See attachment 1,2,3,4.

ERROR - 2:
I tried to insert the ATIH 2013 boot disc into the laptop, the screen shows:-
1) please wait......
2) runtime exception "failed to detect the graphic output mode", code 21495812. tg 0x089328c5c20a9047

Is there any expert can help in these issues?

Regards,

Patrick

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ERROR-2.

Boot from the recovery CD and when you see the Acronis Loading..... text press the F11 button. A text box will appear with the word QUIET...... after the word quiet type in VGA=ASK . from the list of supported VGA modes that will appear, find one that works. You can then remake the recovery CD entering the VGA mode you require in the bootable media parameters box.

As for ERROR-1 my guess is that as you are trying to restore a system partition to a system partition already mounted, TIH has to reboot into the Linux environment and perhaps it is finding the same video graphics problem and just spins out.

It is always advisable to recover system disks from the bootable media rather than from within Windows as sometimes Windows doesn't exit cleanly due to utilities that try to keep the system running, especially those that run in the background from PC manufacturers.

Hi Colin,

Thank you for your kind assistance.
I tried your suggestion on ERROR-2 but found that there is no response when I pressed F11. From the screen, there are 3 options for me to choose. They are as follow:-
1) True image
2) Acronis System Report
C) Continue Booting
I have tried the above 3 options but none of them works. My laptop can start Windows when I extracted the booting CD.

Fo ERROR-1, I was using Acronis True image Home Version 11 (build 8027) for my old laptop (Windows XP), I frequently restored the partition from D drive to C drive within the windows system (not booting the CD), it is running smoothly. Since ATIH 2013 provides the function in dealing with restoration within Windows system, it is assumed that it can be run itself without using booting CD.

Regards,

Patrick

Hi Colin
I am also getting this error message" Runtime exception 'Failed to detect graphic output mode' code 21495812, tag 0x089328c5c20a9047".
I used the "disk Clone" tool that came with Seagate DiskWizard. Since using this tool I keep getting the error message on boot.
F11 does not do anything
Can you help?

Laurence,

I take it that after the message the system boots into Windows correctly?

Is this a laptop?

Do you still have the original disk and contents?

Unfortunately Seagate may have altered the recovery environment as well as parts of TrueImage/Disk Wizard itself.

What OS are you using?

I take it that after the message the system boots into Windows correctly?
Correct

Is this a laptop?
YES

Do you still have the original disk and contents?
YES but I receive the error when using either the origional disk or the clone disk. If I use a completely new disk with the same OS installed that has no link to any cloning tools then the system boots without the error message

Unfortunately Seagate may have altered the recovery environment as well as parts of TrueImage/Disk Wizard itself.

What OS are you using? Win8.1

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