Skip to main content

After restoring I see 2 backups in list & both broken.

Thread needs solution

Look at screenshot. first one creates nothing, second one can`t find version 1.

Attachment Size
atih2013.jpg 302.6 KB
0 Users found this helpful

To clean this up, click on the gear icon to the right of each task and select more, then select remove from the list.
After you have removed both tasks, browse for a backup and point to the folder containing the backup files and select the newest one and click add to backup list. Do not select delete from the gear icon, or you will delete the backup files. Once you have added your backup to the list under Backup and Recovery, you should perform a validation on the backup to be sure everything is ok. You could then re-create the task settings and continue your backups. If validation fails, you should delete the task and backup files and create a new backup task.

Stanisluv,

I thought you were requesting help here. If you need to report this issue to Acronis, it is best done through the support or feedback links, not on the forums. You can either submit feedback here: http://www.acronis.com/support/feedback.html or contact support here: http://www.acronis.com/support/contact-us.html. This will get your issue looked at by Acronis staff not just forum users..

The reason for this issue is normally because the restore of a drive was performed that contained the Acronis 2013 installation and database, and the existing Acronis database was overwriten with an older copy. Because of this, the backup files and database do not match.