Disk Director 11 reports drive size much different from CHKDSK
Disk Director 11 b2343 reports drive size much different from CHKDSK. How can I analyze and fix this? Windows XP Pro XP3 reports low space available as I approach the 80GB reported by CHKDSK, but Disk Director 11 report 155GB.
Help Please! Thanks. /Howard
Explorer says 80GB size; 28GB Free
Disk Management shows 80GB size; 28GB free on the list; 155GB size on the graphic;
Diskeeper says 155GB size; 28GB free - running low on space!
Acronis Disk Director shows 155GB size; 103GB free in the list; graphic shows 255GB size; about 28GB free.
I will now do as you suggest - reduce the size reboot and check results
Thanks. /Howard
Explorer shows 80GB size; 28GB free
Disk Management shows 80GB size; 28GB free; 155GB size on the graphic;
Diskeeper 2012 shows 155GB size; 28GB free + running low on space!
Acronis Disk Director shows 155GB size; 103GB free; 155GB size on the graphic; about 28GB free.
Now doing as you suggest:
Resize to 75GB (under the 80GB reported by Explorer, Disk Management)
Reboot Windows XP Pro SP3 thru the sliding scale.
Disk Director 11 Home Update 2
Acronis Operation 2 of 2
Current Progress
Error failed ...
Failed to execute the command in the environment
Fdisk operation has failed
corrupted file system
failed to resize the volume
corrupted file system
unable to resize partition with bad blocks
So I ran Explorer | Tools | CHKDSK /f /freespace completed with fast short report I couldn't read
It found an orphan files, and reindex some.
Then I ran Disk Director Resize again with the same result.
So, it looks like I must find some work around or reconstruct the C: drive someway.
Any ideas, please. Thanks again. /Howard
Look in the Event Log for the chkdsk report. Otherwise, you could boot to a Windows CD/DVD and run it from the Command Prompt. If it's failing due to an error it may help to know what it is.
You could also try booting to the DD CD and seeing if you get any different results.
If there are actual bad sectors causing problems you could try running chkdsk /r to try to repair them. DD usually won't resize partitions with bad sectors.
Hopefully, you have a current backup of the partition.
Hi Howard,
Our issues are quite similar. I also have different amounts for free and total disk space as displayed by Disk Director and XP Pro, SP3. If these problems are common to us both it means the software is defective. But try and get support.
When I attempted to use Chat for support I was sent chasing my tail with questions relating to log entries, etc., all of which I entered correctly, but was declined access to Chat.
Initially I was told that support had to be paid for even though I had just bought the product at Fry’s Electronics. Fry’s refuses to take it back. These companies do not operate ethically, otherwise they would acknowledge they’ve sold a defective product and should either see to it that the customer has their money returned, or assist in fixing the problem free of charge. Pushing responsibility for seeking out a solution onto the customer needs to have the intervention of those who regulate unethical behavior or as many bad reviews as those dissatisfied with their purchase can find the time to post online. Another solution would be to treat it as a bad experience and find companies that do operate ethically and buy from them.
MudCrab’s solutions are nothing but excuses for bad software, as he suggests that you perhaps have bad hard disk sectors. I have virtually the same problems, and a nearly brand new hard drive from Western Digital that checks out as having no bad sectors.
What we are dealing with here are dishonest people, and that cannot be resolved because they refuse to do anything that might mean they have to accept responsibility for a flawed product. If you are able to find information about Partition Magic or Partition Commander in a current version, please post it here. I used both in the past but they were outdated enough that I felt it was better to get recent partitioning software. That led me to the Acronis product which was available locally from Fry’s, who didn’t handle the competing brands.
To interested follows of this forum topic.
The following is a link to another forum where the same issue is being faced by another person. Note how long winded this discussion has become over a simple issue that many find a needed solution for.
sevenforums com/general-discussion/174317-problem-adding-space-my-c-drive-7 html
Fill in the spaces with the missing periods to access.
Please note that the link starts long after the start of the thread, and a full resolution still has not been accomplished. Disk Director has NO means to add to the C-drive (OS partition). Partition Wizard is FREE software and has at least accomplished part of the task, all be it with a most convoluted and difficult process to follow.
What this means is that those in the software industry are not working to solve issues people need answers to. If you go into a store now with boxed retail software a rather large box sits on the shelf with no printed documentation and a single CD. The box is virtually empty otherwise and only occupies about 1% of the volume. If that CD does not provide what you expect from the software, good luck trying to get your money back. The software industries, and its public mass media pumpers, are getting a pass on non-performance of software products. If any other company selling their wares to the public attempted this there would be massive class action lawsuits. It sure seems that people are willing to put up with being sold vaporware, and are willing to take a monetary loss for having done so. At least in the book of some of us, that is theft. Where are the legal firms on this issue? They sure seem to be asleep.
The issue of expanding the size of a primary partition containing the operating system is a common one, as I’ve found a number of forums where people have posted on this issue. None have found a resolution, or at least one that most have the time to spend getting resolved. Even if you have a basic understanding of Primary, Extended, Logical, Basic, Unallocated and a number of the other terms relating to an understanding of hard drive data structure, these “expert” software authors do not impart that through their interface with online advisories during the process of using their software. This can be laid specifically to the feet of an industry that is being handled as if they are above reproach for their failures. Their ability to bypass normal complaints of their products to fulfill their advertised capabilities in comparison to the standards other companies are held to is a huge void in what should become their liabilities in restitution to their customers.
Please note that I have requested restitution, as of yesterday, for a return of the money I spent for Acronis Disk Director 11 Home. I have received NO acknowledgement of that request.
Perhaps many that have bad software experiences should visit the following link:
en wikipedia org/wiki/Cem_Kaner
Fill in the spaces with the missing periods to access.
This will be the last post from this screen name. Maybe it will help the unwary. Notice that the information previously supplied to Acronis Tech Support is ignored and again requested. This is a merry-go-round no one should feel the need to participate in. There is adequate feedback as well from others with essentially the same issue.
To whom it may concern:
”... XXXXXXXXX, as the product was purchased from the retailers, Acronis cannot process a refund for the products purchased from the Retailers. ..."
The software industry has arranged quite an interesting deal for itself. On the one hand the retailer will say that they cannot take the product back because it has been opened, suggesting that the manufacturer would not credit them for one of their customers returning a non-functioning product.
On the other hand, as stated, the software manufacturer cannot process a refund because it was purchased from a retailer.
Of course, that leaves the customer with no options. As time permits I will post my experience on websites that rate software and customer feedback. It is quite obvious that this arrangement has been made so software can be vended to the unsuspecting with no recourse if the software does not perform as advertised.
You may, or may not, get related feedback from others in the future because of your failure to deal honestly with those who buy your products. That is all dependent on how willing customers in the market for software will accept no value for the money they've spent, in this case Acronis Disk Director 11.
Regards,
XXXXXXXXXXXXXXXXX
-----Original Message-----
From: Acronis Customer Central [mailto:customerservice@acronis com]
Sent: Friday, September 28, 2012 2:48 PM
To: XXXXXXXXXXXXXXXX
Subject: Feedback
*** Please do not change the subject line of this email; otherwise, your response will not be received. ***
Hello XXXXXXXXXXXX,
Thank you for your email.
I understand from your e-mail that, with the other products you were able to perform the operation that you intended to do, however with Disk Director 11 home you are unable to perform the operation that you intend to do. As requested earlier, please let us know the exact operation that you are trying to perform so that we can help you further.
XXXXXXX, as the product was purchased from the retailers, Acronis cannot process a refund for the products purchased from the Retailers.
Please revert to this e-mail with the operation that you are trying to perform from Acronis Disk Director 11 Home. I await your response.
--
Best regards,
XXXXXXXXXXXXXXXX
Support Professional
Acronis Customer Central
For common issues with known solutions please refer to our Knowledge Base at kb.acronis com
You can always find the latest status of this case in your account at acronis com/my/cases
Our mission is to create Customer success. Our Management Team welcomes your feedback on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to managers@acronis com.
--------------- Original Message ---------------
From: XXXXXXXXXXXXXXXXX
Sent: 9/28/2012
To: customerservice@acronis com
Cc:
Subject: RE: Feedback
Dear XXXXXXXXXXXXXXXX,
At this point what I really wish for is a return of the money I paid to Fry's on 9/20/2012 for the software. This looks to me like a long drawn out un-resolvable process. I cannot afford to spend that kind of time.
I did previously use Partition Commander in my other hard drives. While the interface was less intuitive, it still did the job without problems.
The price of the software at Fry's was $49.99. Sales tax was $4.37. Total $54.36. If you will simply provide me with a return shipping label we can resolve the whole issue.
I provided Western Digital with the issue, but they have not responded. If you wish to improve your product the following is my system info:
(Image info cannot be posted)
With this you can test your software to arrive at answers on how to correct any flaws.
I await your response.
Best regards,
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
-----Original Message-----
From: Acronis Customer Central [mailto:customerservice@acronis com]
Sent: Thursday, September 27, 2012 4:24 PM
To: XXXXXXXXXXXXXXXX
Subject: XXXXXXXX
*** Please do not change the subject line of this email; otherwise, your response will not be received. ***
Hello XXXXXXXXXXX,
Thank you for your email and details.
XXXXXXXXXX, please accept my apologizes, if I have not understood the issue correctly.
What I can understand from the screenshots is that the Windows Disk Management and Acronis Disk Director 11 Home is reading the drives ( containing the operating system) as a 500GB drive and in it the C partition (boot partition) is of size 258.32 GB.
Where as, the My Computer Properties, shows that the partition is of size 40 GB.
XXXXXXXX, please provide me the best time and number to reach you, so that we can discuss the issue over the voice media, I would be available from 10.30 AM to 7 PM EDT.
I await your response.
--
Best regards,
XXXXXXXXXXXXXXXXXX
Support Professional
Acronis Customer Central
For common issues with known solutions please refer to our Knowledge Base at kb.acronis com
You can always find the latest status of this case in your account at acronis com/my/cases
Our mission is to create Customer success. Our Management Team welcomes your feedback on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to managers@acronis com.
--------------- Original Message ---------------
From: XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Sent: 9/26/2012
To: customerservice@acronis com
Cc:
Subject: RE: [XXXXXXX] Feedback
Dear XXXXXXXXXXXXXX,
First, I want to mention that I am not the only one with what appears to be identical problems, as posted on your DD forum. What this means to me is if there are those who disclose the same problems, there are many more who have them that do not take the time to do so.
What directly follows are screen shots of the discrepancy between what DD reports and what Windows XP states are the C-drive stats:
My Computer Properties:
(Note: image cannot be displayed due to message board limitations)
The following is what Windows XP Disk Management reports as C-drive
statistics: (Note: image cannot be displayed due to message board limitations)
Note: I have another drive installed that I believe is beyond the scope of this issue, so I’ve only provided a screen shot of what is relevant.
Next is a screen shot of the DD interface: (Note: cannot be displayed on message board.)
The following shows issues recorded by Event Viewer that may provide some indication of the problems:
XP Event Log
Event Type: Error
Event Source: Ntfs
Event Category: Disk
Event ID: 55
Date: 9/22/2012
Time: 7:11:48 AM
User: N/A
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
For more information, see Help and Support Center at
go.microsoft com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 4e 00 ......N.
0008: 02 00 00 00 37 00 04 c0 ....7..À
0010: 00 00 00 00 32 00 00 c0 ....2..À
0018: 18 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
--------------------------------
I did run chkdsk and it was able to fix the corrupted data.
Acronis Log Error
---------------------------------
Log Entry Details
---------------------------------
Type: Error
Date and time: 9/22/2012 7:22:33 AM
Code: 3,539,352(0x360198)
Module: 54
Owner:
Message:
The command contains an incorrect ID.
Additional info:
--------------------
Error code: 408
Module: 54
LineInfo: 441E730962703F63
Message: The command uses a missing object.
--------------------
Error code: 407
Module: 54
LineInfo: 58A1AE92511B0306
Message: The command contains an incorrect ID.
--------------------
Acronis Knowledge Base: kb.acronis com/errorcode/
Event code: 0x00360198+0x00360197
The Acronis knowledge base had this response to Error Code 408
Acronis Support Center
We are sorry
There is no information about this error available now. You can use the
links below to search for any additional information that might be
available.
What else can I do?
Bookmark this page. The information about this error will become available under the current URL you see in your browser's address bar. If the issue still requires resolution, please contact Acronis Customer
Central for Related topics about Acronis Smart Error Reporting
Thank you for searching on this error. Your search helps us identify the areas for which we need to provide more information.
The following error log statement is from Acronis Disk Director 11
-
product="Acronis Disk Director 11 Home Update 2">
type="Error" time="9/22/2012 7:22:33 AM" policy="[None]" task="[None]"
InstanceType="[None]" Instance="[None]" Machine="deleted personal info"
message="The command contains an incorrect ID.|Additional info:
|--------------------|Error code: 408|Module: 54|LineInfo:
441E730962703F63|Message: The command uses a missing
object.|--------------------|Error code: 407|Module: 54|LineInfo:
58A1AE92511B0306|Message: The command contains an incorrect
ID.|--------------------|" code="3,539,352(0x360198)" module="54"
Owner="deleted personal info" />
I did boot from the DD CD. It was by accident, since I forgot to take it out of my drive. However that is when I got a corrupted drive notice in the XP Event Viewer. I suspected that the software in the CD had a bug in it, so I then downloaded the Update, after which I removed the "corrupted drive" problem with "chkdsk/f".
It has occurred to me that Western Digital may have installed some proprietary software on their drives that conflicts with partitioning software. My drive model from WD is:
WDBAAY5000ENC-NRSN
If you think this is an issue, and WD can provide some sort of fix, please
provide precise details on what I will need to request of them.
Best regards,
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
-----Original Message-----
From: Acronis Customer Central [mailto:customerservice@acronis com]
Sent: Wednesday, September 26, 2012
To: xxxxxxxxxxxx
Subject: deleted
*** Please do not change the subject line of this email; otherwise, your
response will not be received. ***
Hello xxxxxxxxxxxx,
Thank you for contacting Acronis Customer Central. My name is XXXX and I will be glad to help you.
As I understand, you are facing some issues with Acronis Disk Director 11.0 Home and you are unable to contact us for support.
It would be my pleasure to help you.
Firstly, we thank you for providing your feedback on our website. The
feedback you submit is used to drive major changes in support and Acronis as a whole. This is a vital initiative in Acronis and is taken very seriously.
We provide free technical support through Live Chat/e E-mail for the 1st 30 days after purchasing or registering the product in your account. The phone support is a paid support for any technical issue apart from recovery.
XXXXXXX, please revert to this e-mail with the exact issue that you are
facing with Acronis Disk Director 11.0 Home, so that I can help you
accordingly. If possible, please provide us the screenshot of the error
message that you get.
Feel free to get back to us should you have any further questions. I look
forward to your response.
The case number for your future reference is xxxxxxx.
Best regards,
Support Professional
Acronis Customer Central
For common issues with known solutions please refer to our Knowledge Base at
kb.acronis com
You can always find the latest status of this case in your account at
acronis com/my/cases
Our mission is to create Customer success. Our Management Team welcomes your
feedback on how we can improve the overall support we provide to you. Please
send your comments, suggestions, or concerns to managers@acronis com.
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