True Image Agent Enterprise Server installation interruption

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aaorn.portelli
Beginner
Posts: 1
Comments: 0

I am trying to install version 9.1 of the Acronis True Image Agent Enterprise Server on Windows SBS 2008 Service Pack 2, but I get the same message everytime: "The installation was interrupted before Acronis True Image Enterprise Server could be installed. You need to restart the installer to try again." I have created a log file of the install which I have attached to this post.

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log.txt 863.9 KB
Mon, 09/27/2010 - 22:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello aaorn.portelli,

Welcome to our forum and thank you for posting. I will do my best to assist you with this.

From the installation log it appears that the low-level driver called SnapApi responsible for disk operations fails to install properly.

I can suggest the following:

1. Download and install this Snap Api update which is available here.

2. Try installing the program and if it fails, kindly provide me with the installation log one more time.

I had to edit your forum user name because of privacy concerns.

Please let me know if you have additional questions.

Thank you.

Thu, 10/07/2010 - 15:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

Hi,

im new here, im also experiencing this issue with 3 of our Virtual Servers, OS is Win 2003 64 Bit, the old Version ( 8) was removed and we installed Version 9 and since then we are having this issue, but with other servers ( no previous Acronis Software installed) we dont have any issues.

Please help...

thanks.

Mon, 09/24/2012 - 07:28