[RESOLVED]Many failed attempts at completing my initial backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

I'm using TrueImage 2012 online backup and have not been able to complete my initial backup after repeated tries over several weeks. I do not get error messages but here is just some of what I am experiencing:

1. I was initially able to get my initial upload when I first subscribed but then I had to hit the "suspend" button due to lag on some other work I needed to do and could never get it started again. After reboot of my PC I checked to see what had made it up to the cloud but there was nothing there (UI indicated 0 byte backup). My progress was at 19% when I suspended. Lost an entire day or two of backup time.

2. Had to leave town for a week and tried again when I got home. started from scratch and after several tries was finally able to get it to start uploading files. Backup ran 24 hrs a day for several days and last night I had to reboot my PC. I was at 40% complete with my initial backup. After reboot I could not get backup to resume and checked the backup servers and it indicates nothing is backed up. 4 days or so of backup time wiped out - AGAIN.

3. Everything with the site is horribly slow and unresponsive. I understand the backups take a great deal of time but everytime I lauch TI2012 it is hit-or-miss if it will do anything or be responsive.

4. Every time I am running online backup and I have to reboot, my computer won't properly shutdown. Windows tells me I have to wait for operations to complete but they never do. Then I have to do a hard shutdown. I believe this is being caused by TI.

What can I do to get this working. I have been a long time fan of TI and have used many versions over the years and have had no issues. This online backup is really testing my patience. Any help or suggestions is greatly appreciated. My first month sub charge is about up in 2 weeks and if I can't get some confidence that this is ever going to work for me I will not re-sub and will have to find another online backup solution.

System report attached.

Issue resolved here.

Attachment Size
acronissystemreport.zip 9.85 MB
Tue, 10/02/2012 - 23:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

The more I try to suffer through this process the more apparent this system is frought with bugginess. Every time I start to make a little progress in figuring things out I am met with another facet of this online backup system that simply doesn't work or respond. I finally was able to determine that some of what I have been trying to backup was indeed backed up but now I see multiple versions of the same folder/files on the cloud. This is limiting my ability to backup other folders because of space limitations. I try to delete the extra versions from the cloud and get some message about "Storage Server is not available. Operation cannot be completed, the selected items are currently in use." They are not in use at least not on my end. This is just one of the MANY frustrating things I am dealing with this. No response to my original post above yet either. Oh and I tried to reach support through the online chat feature - yeah, no luck there either. The chat window said it was waiting for an available rep for about 5 hours before I shut it down. Fabulous.

Fri, 10/05/2012 - 13:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 13
Comments: 51

You are not alone! See the pinned "storage server is not available" thread and others.

You are right the horrible "operations are in progress" message is from Acronis. It is unforgiveable that they freeze PCs like that and prevent reboot; I don't know of any other software that does it. But it has been like that for years. No sign of change. I had to stop using Adobe Drive Monitor because even that periodically causes the same message. What a drive monitor could be doing that is so important I have no idea!

You make a good point, after escalation of my problems with Online Backup mine appears to be working, now. But I hadn't realised, although I probably should, that an Online Backup in progress would cause this "Operations are in Progress" issue. With a big backup that might take days that is a very serious issue and might rule out me using Acronis Online for that alone. A regular Acronis backup, split into 1.9GB files, to a Skydrive folder, for example, does not cause this problem and is solidly reliable.

Sat, 10/06/2012 - 11:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Thanks for the response, Jon. I have been with Carbonite for several years now without issue but I really want to cut them loose over their spineless handling of the infamous Rush Limbaugh incident. Their service has worked near flawless for me but I would rather not support them over this. My sub with them is up in 10 days and hence I was trying to get up and running with Acronis since I have used their software for localized backups for as long as I can remember. With all the glaring issues, the difficulty in getting tech support help, the massive amount of people having these issues for as long as they have, makes me think I may have to suck it up and resub with Carbonite. I haven't found any other good alternatives.

Sat, 10/06/2012 - 12:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Everyone,

Thank you for your posts and your help Jon.

Jon, it appears that the issue that you reported has been resolved by our Expert team.

Dave, we are sorry that you have experienced this issue and we would be more than happy to assist you. We have processed your refund request and I will provide you with additional information in a moment via your support case.

Thank you.

Mon, 10/08/2012 - 10:38
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