Missing SSD while using True Image recovery disk

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The problem I am having with True Image 2013 is very odd, especially as I have also tried the free version of Paragon Backup & Recovery 2012 and EaseUS Todo Backup Home v5, the software I currently use, and they both work perfectly.

The issue is this. While using the software in Windows 7 Ultimate the program works perfectly and it sees all 8 drives I have connected to the system, see attached picture one. However, and this is the odd bit, if I boot into the recovery disk it only see 5 drives, see picture two. I know why 2 are missing that’s because they are two 2TB drives in a NAS box but it refuses to accept the existence of my 240GB SSD. Both it and the 120GB SSD are connected to ports 1 and 0 respectively on the 6Gb/s ports of a Asus Maximus IV Extreme motherboard.

I do not understand why it happily sees the 120GB drive but not the 240GB. It cannot be an problem with the hardware as other drive backup solutions do not have an issue.

The reason I wanted to solve this mystery is I like the one feature of True Image that no other program seems to have and that is the nonstop backup option.

Help from anyone who can point me in the direction of a solution to this strange problem would be most gratefully accepted.

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Thu, 10/11/2012 - 23:11
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mvp

Is there any chance that the second SSD is not connected to the same drive controller. Often on Asus boards there are 2 disks controllers (for example 2 intel 6GB/s ports and 2 Marvell 6GB/s). Make sure that both SSD are on the same controller.

Fri, 10/12/2012 - 17:34
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Hi Pat.

Thanks for replying to my cry for help.

I know they were but just to make sure the info I give you is correct I checked where
they are connected to the motherboard. The smaller SSD is in port 0 and the larger
missing SSD is in port 1. Both ports 0 and 1 and controlled by the Intel® P67(B3) chipset
and are coloured red. I also checked and the missing SSD is connected, no loose leads.
Anyway if there was a problem with the connection how do you explain why the other
two programs can see the 240GB SSD ok.

Any more thoughts, or should I just give up on this program. At the end of the day if
I cant use the recovery disk or indeed the F11 method to recover a backup this
program is no use to me. It's a big shame as I really what to make use of the non stop
backup feature of this program.

Thanks again Pat

regards

Iain

Fri, 10/12/2012 - 20:11
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Iain,

I have seen a problem posted here a while back concerning the Boot disk for 2012 (I think), having issues with two SSD drives that were identical and only being able to see one drive. (Seems similar to your results). As a simple test (even though this will not resolve your issue) if you disconnect the SSD that Acronis bootable Rescue Media can see, and then boot to the Rescue Media, does True Image then see the remaining SSD okay?

I personally use Acronis as well as the other products you have mentioned, and find that I now only use Acronis WinPE based Rescue Media that was created using the Plus Pack to provide greater driver support and compatibility with my hardware. I have had good results with the Linux based Acronis Rescue media, but it doesn't always meet my needs.

James

Fri, 10/12/2012 - 20:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Evening James.

Done what you suggested and low and behold the 240GB SSD is no longer lost but is showing up while using the recovery disk. I must admit I am at a loss as to what is causing the problem. I was considering swapping the two drives around on the motherboard but I am not prepared to risk causing a problem in doing so. After reconnecting the 120GB SSD, the larger SSD disappeared again.
I am not happy mucking about with the hardware of my computer for what is obviously a software problem with True Image. All the other software I have tried work fine with all the drives both SSD and hard disk drive in their current position in the computer.
It looks like Acronis may be losing me as a prospective customer. Perhaps you as a “MVP” could pass on to the powers that be at Acronis details of this problem in the hope that they may know what is causing it and possibly help or perhaps in the future release a patch to correct it.
Regards
Iain

Fri, 10/12/2012 - 22:18
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Iain,
I'm sorry that Acronis can not fit your needs, and I will be happy to pass this information along to Acronis.
Before you un-install Acronis there is a utility that you can access from the ? (help) icon. It is the system report.
If you could run that and saveit, and either PM me or post it here, I can get it to Acronis. It would be crucial to have the report from your system so they can track down what is going on with the SSD drives in your system.
If you choose not to do this, I would understand.

James

Fri, 10/12/2012 - 22:44
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi James.

I have given some thought overnight to this problem and I do not think I am going to
pursue it any further. As you know there are many other backup solutions available to
me and all of them work both in an Windows environment and while using a recovery
CD.

When I started this thread I was hoping for a quick fix, something that I had overlooked
that another forum user from experience could correct.

I thank both you and Pat for replying and trying to help solve what still seams a very
strange and to be honest stupid problem. I have spent to much time getting my system
to the state it's in now and I do not want to start fiddling with it.

I will keep monitoring this forum in the hope that perhaps one day someone with the
same problem as this will mention what they did to put in right.

Regards

Iain.

Sat, 10/13/2012 - 11:14