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Unable to access remote server to restore from online backup

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Using Achronis Home 2012, Online Backup.

Have a file-based online backup done with Windows 7 computer, which died.

Trying to restore files to Windows XP from online backup gives a message : The remote server is unavailable. It stays like that forever.

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Your best bet would be to open a support ticket with Acronis:
www.acronis.com/support/contact-us.html