Skip to main content

incorrect trial serial number

Thread needs solution

Hi there. I've just downloaded the Acronis True Image 2013 to give it a try.
I installed it and clicked on the 'receive free trial number' link.
I followed the instructions and received an email with a serial number.
I copied and pasted it in the registration form (in the installations proccess) but it keeps saying it's an incorrect serial number!!
Just in case, I copied the serial to a notepad.exe (in case there were some weird characters being copied from the email) and then copied the text from the notepad.exe to the registration form.
No way.
It's frustrating and annoying.
Anybody knows if there is a 'trick'? I ordered a trial registration number and got exactly the same one.
Thank you.

0 Users found this helpful

Did you have a previous version of True Image installed on your PC sometime previously?

Try extracting the MSI installer file from the Acronis wrapper - run the installer and right click on th e'install' option, select extract. Run the extracted install file and see if that will accept the serial number.

Double check that you have copied and pasted the complete number and not either missed a character or accidentally inserted spaces.

Hello Carlos and Colin,

Thank you for posting and thank you for your help Colin.

Carlos, I will send you a private message with the trial serial number and I would really appreciate if you could respond to it with the trial number that you were using and a screenshot of the error. Also, please let me know the name of the installation file that you are using.

Please let me know if you have additional questions.

Thank you.