Consistently fail to do online backup from True Image Home 2012

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 4

In the last 10 months I think I've had 1 successful backup. There's a schedule job once a week that attempts to do an incremental backup and each time it does something similar to:

1 Information 23/09/2012 19:00:37 Stage Description
2 Information 23/09/2012 19:00:37 Operation Photos started by schedule.
3 Information 23/09/2012 19:00:37 Analyzing partition '0-0'...
4 Information 23/09/2012 19:00:37 Analyzing partition '1-1'...
5 Information 23/09/2012 19:00:37 Analyzing partition 'C:'...
6 Information 23/09/2012 19:00:37 Analyzing partition '0-0'...
7 Information 23/09/2012 19:00:38 Analyzing partition 'D:'...
8 Information 23/09/2012 19:00:38 Stage Description
9 Information 23/09/2012 19:00:38 Priority changed to Low.
10 Information 23/09/2012 19:07:02 Resending an upload request: attempt number 0.
11 Information 23/09/2012 19:07:21 Resending an upload request: attempt number 1.
12 Information 23/09/2012 19:07:42 Resending an upload request: attempt number 2.
13 Information 23/09/2012 19:08:08 Resending an upload request: attempt number 3.
14 Information 23/09/2012 19:08:39 Resending an upload request: attempt number 4.
15 Information 23/09/2012 19:09:10 Resending an upload request: attempt number 5.
16 Information 23/09/2012 19:09:44 Resending an upload request: attempt number 6.
17 Information 23/09/2012 19:10:25 Resending an upload request: attempt number 7.
18 Information 23/09/2012 19:11:09 Resending an upload request: attempt number 8.
19 Information 23/09/2012 19:11:55 Resending an upload request: attempt number 9.
20 Warning 23/09/2012 19:11:56 Remote server {0} is unavailable.

My subscription is coming up for renewal, but at the moment it is useless to me as I can never actually do a backup. I have tried upping the timeout value in the config file as suggested in a knowledge base article, but it has made no effect. It would just appear that the servers don't have the capacity.
I have a reasonably standard 8MB broadband connection. I don't expect the backup to progress particularly fast, but I do expect it to progress. A home backup product should clearly cope with the speed and latency of a broadband connection.

I can attach or send the zip file of all of the logs from the last year if that would help.

Anyway, any help on this would be appreciated.

Thu, 10/18/2012 - 20:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Thomas,

Thank you for posting.

I would recommend this article to resolve the issue with the current backup issues that you are experiencing.

If the article does not help to resolve this problem please contact our Support team with this report. Make sure to go through the support wizard the following way.

If there is anything else we can do for you please let me know.

Thank you.

Tue, 10/23/2012 - 12:01
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