Skip to main content

Re-install of True Image 2013

Thread needs solution

I have replaced my hard drive and want to re-install True Image. But, the product key paid for on the 27th August is an upgrade from a trial version of True Image 2012 that has expired. So, I'm unable to install as the upgrade key forces the installer to ask for the key from the previous version....that has expired! As I have a valid product key can anyone tell me how to get out of this circular problem?

0 Users found this helpful

When installing an upgrade product, the installer will ask for the serial number of both the current product and the previous product. It will then install a full version of the current product. The previous product does not have to be installed. You can not upgrade from a trial to a full version without purchasing the full version. The upgrade pricing is for those who have purchased a previous version.