Cannot remove or upgrade version 10: configuration data corrupted

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 5

Hi,

When I launch my Acronis True Image Home version 10, I systematically get a failure and the suggestion to send the error to Microsoft.

I, therefore, tried to reinstall the program but that failed because it was already installed. The installation program suggested to uninstall Acronis with Windows Settings > Control panel > Add/Remove programs.

However, that also failed as I got a message "The configuration data of this product is corrupt. Contact your support".

So, I'will probably be forced to remove it manually, but I have no idea how to do this properly (it probably involves deleting all corresponding keys in the registry, but which ones ?).

Any help would be appreciated.

Paul

Thu, 11/01/2012 - 08:00
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 51
Comments: 3768

Detail is required. e.g.:

What OS?
What version of Acronis True Image (version 10, as you say, or version 2010)?
Was this installation working previously?
Did you change anything prior to when it stopped working? (e.g. upgraded Windows)

Thu, 11/01/2012 - 12:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 5

Thank you for your reply and sorry for not having provided all full information. Here it is:

- OS: Win XP SP3
- Acronis True Image Home 2010
- the shortcut points to TrueImageLauncher.exe version 13.0.0.7154
- the main program is TrueImage.exe version 13.0.0.7154

Installation was almost 2 years ago, which means there has been a lot of updates of Windows since then. Also, I cloned the disk (with XXclone since Acronis would not work any more), but I do not think this the cause since it happened before I cloned ...

The real reason may be that the disk I was using started having errors and some part of the installation file(s) may have gone corrupted.

Si, I guess the only way out (apart from waving through the Registry) would be to reinstall the program so that it can be uninstalled properly, but how to do this if the installer says it is already installed ?

Sat, 11/03/2012 - 14:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 5

Hi everyone,

I found the solution.... In another thread "Uninstall issue with Acronis True Image 2012 and Win8", I saw a discussion about removal of versions 2011, 2012 and 2013... The link to the tool was http://kb.acronis.com/content/34876. The tool is "atih_cleanup_tool_s_e.exe".

The person who posted this link (James F) kindly suggested to me that the tool could also work with version 2010. And it did perfectly !

This is interesting because

a) I was looking for such a tool since several days and came accross this page and the tool but the instructions said it was specific, which is not entirely correct (incidentally, the tool not only removed "Acronis True Image Home 2010" but also "Acronis Drive Monitor" ...)

b) I came across another tool on the Acronis web site with name "abr_cleanup.zip", but it did not work.

So, I'm fine now and I hope this information will be useful for others.

Cheers !

Sat, 11/03/2012 - 17:06