Skip to main content

TI 2013 crashes

Thread needs solution

I have upgraded to TI 2013 running on Win7 64 bit. This problem was also occuring prior to the upgrade
My scheduled and Non stop images seem to be running fine.
However I cannot open the program itself without it crashing.
No matter what I use the program to do, it crashes.
I created the dump file but don't know what to do with it
Thanks
DW

0 Users found this helpful

Launch msconfig, go to the services tab, check hide microsoft services, disable all services except the Acronis services, go to the startup menu and disable all the startup items.
Then reboot.

Is ATI still crashing then?

thanks for your assistance.
Unfortunately, no change in program behavior (ATI still crashes) after disabling all services except Acronis services as recommended.
DW

David,

keep the clean boot environment that you just created. Uninstall ATI 2013, run the clean up utility found here
http://kb.acronis.com/content/34876

Follow all instructions carefully. In particular, do not let the utility reboot the computer until you ahve completed the last 2 checks.

Reboot and reinstall 2013.

Do you still have the crash?

What is your security software?

crash now resolved
after clean up utility crash persisted.
I deleted my non-stop BU and a very long chained scheduled BU and all that seems to have solved it.

Thanks
DW