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Windows Agent Installation Failure

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I´m trying to reinstall (having unsuccessfully tried 11.5) Acronis 10.5 (latest Build) but Installation fails with the following message:

Meldung:
Code: 06442537
Zeilenkennung: 0x394351065f8e4bad
Nachricht: Installationsfehler.

Suberror
Code: 013795847
Zeilenkennung: 0x851efe822fcbb63b
Nachricht:

Suberror
Code: 0196610
Zeilenkennung: 0x5345a17fdf3514f7
Nachricht: CertificateUri is null

Fehlercode
0x00624E29+0x00D28207+0x00030002

0 Users found this helpful

Hello Jarg,

Thank you for posting and welcome to the forum.

Most likely this issue occurs because the Windows workstation service is not started. Please take a look at this article for a more detailed solution and if you continue to experience this issue, please contact our Support team with this report.

Let me know if you have additional questions please.

Thank you.