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Acronis Disk Director 10 & True Image 2010 and Window XP Service Pack 3

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I bought one version of Acronis Disk Director Suite 10 and one version of Acronis True Image Home 2010 via TD&T company in Ho Chi Minh City (its website: http://www.tdt-tanduc.com and Email: tdt@hcm.vnn.vn) a week ago. I had been looking forward eagerly to them. I installed them into my computer right when I received them. However, when I clicked the icon of the former, on the screen appeared a window that says Acronis Disk Director has encountered a problem and needs to close. The same thing happened when I clicked the latter's icon. I have tried to uninstal and reinstal them many times but they have still failed to work as compatibly as are promoted.
My computer is a good one.
I urgently need help and thank you in advance.

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I encountered this problem as well. The error symptoms show this:
AppName: trueimage.exe AppVer: 13.0.0.6029 ModName: msvcr80.dll
ModVer: 8.0.50727.762 Offset: 000046b4
This is a very bad situation. Either product will run when only one is installed. When
I installed Disk Director before True Image, both got errors. When I installed True Image
before Disk Director, the error only occurs for True Image.

Hello all,

The encountered issue is caused by incompatibility issue within the programs of different builds. Please make sure that you are using the latest builds of the programs (Acronis True Image Home build #6029 and Acronis Disk Director Suite 10.0 build #2239). You can find out the build number by making right-click on the installation package -> Properties -> Version -> File version. The last digits will show you the build number.

Please download the latest builds of the programs from our web site. You can learn more on how to download the latest build here.

Then please delete the programs by means of Add or Remove programs utility or by launching the installation file of the program (select the Uninstall option in the main menu).

Reboot the computer to complete the changes.

After that please install the latest builds of the programs in thew following order:

1) Acronis Disk Director Suite 10.0;

2) Acronis True Image Home 2010.

Please let us know the results. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

@ Oleg

It does not work!!!
Read this posting:
http://forum.acronis.com/forum/5486#comment-9231

Hello simplicissimus,

Thank you for your response.

We should give the issue a closer investigation. Please see this thread, I placed my response there.

Thank you.

Hello all,

We have released a new build of Acronis True Image Home 2010 (build #6053) that fixes Acronis True Image Home 2010 crash after installation of Acronis Disk Director Suite 10.0 (please see Release notes).  

You can learn on how to check the build number in Acronis True Image Home 2010here

Please see the instructions on how to download the latest build.  

Therefore, please do the following to install the software:

1) Please remove Acronis Disk Director Suite 10.0 and Acronis True Image Home 2010 by means of Add or Remove utility (Start -> Run ->  appwiz.cpl)

2) Reboot the computer.

3) Install Acronis True Image Home 2010 (build #6053) and reboot the computer.

4) Install Acronis Disk Director Suite 10.0 and reboot the computer.

After that the programs should be completely functional. 

Please let us know the results. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

I had the same problem, this is the first time I wasn't involved in the beta testing since I started with Version 8. Guess I shouldn't have taken that long vacation and then I could have tested?

Anyway this did work with only one minor weird thing.

Well first your step one requires a reboot after unloading the first product.

Here is what I found weird:
After loading TI 2010 and reboot, I went in and set up a task to run on Saturday and all that went well. Went great TI 2010 run and allowed me to at least set up a scheduled task. I didn't try to run the task.

Then I loaded Disk Director 10 and did a reboot. After reboot I ran Disk Director 10 and all appeared okay in disk director, then I stopped disk director 10 and loaded TI 2010 and got the attached message telling me a reboot was necessary. (I can't figure out how to insert pic, but it is attached).

I clicked on the yes reboot and after the reboot, I tried TI 2010 first and all was well. Then closed TI 2010 and opened Disk Director 10 and all was still good. Then closed Disk Director 10 and this time TI 2010 came up without that reboot message.

I guess I will start TI 2010 and tell it to execute the scheduled task now and then make a restart CD to see if it will find my USB drive. Hopefully I get that far.

If not I have a restart TI Ver 11 CD and backup prior to this horrible upgrade. This should have been found in testing!

Attachment Size
11605-86287.jpg 35.36 KB

Built restart cd with all defaults, found USB external drive and I even did a complete restore and all worked. I knew that if all failed I had a V!! restart CD and backup that has been proven. I do think the restore in V11 was a little more friendly, I can see how someone could be confused in 2010. Especially the numbering of disk.

The system disk is drive 0- not one, but Acronis likes to call it 1 during the backup. Any system person knows you start counting from 0, not 1.

However on my restore my USB disk was called disk1 and my C drive was called disk 2. If someone isn't watching they may be confused. Acronis should stick with one numbering system.

Hello Jerrold,

Thank you for your notes. 

Are you able to reproduce the program behavior described in the post #7 of this thread? Do you need to reboot the computer every time if you try to launch programs one by one? I tried to reproduce the issue on my computer with no luck. If the issue remains, we will troubleshoot it.

About the hard drive indexing. Actually, this was set by design. If you feel that the current hard disk numbering should be changed, I will submit a request to the appropriate department. Maybe, these changes will be implemented for the future releases. 

Please feel free to ask any questions if the provided information is not clear or if you need a further assistance. 

We are looking forward to hearing back from you.

Thank you.

No I was not able to reproduce the problem in post 7. It only happened once. I tried several times and everything worked as it should.

The hard drive indexing, I wouldn't change anything in the TI backup as Acronis has called this drive 1 and drive 2 for many releases and that would confuse people if you went to what they really are (drive 0 and drive 1).

However, when restoring from the boot CD my c drive was called disk 2 (and it is called disk 1 when backing up) and my USB external was called disk 1 (and it is called disk 2 when backing up). This may confuse some people if they are not watching and might be a change request? However I don't understand how the boot CD works and it may check for a drive and whatever it finds first becomes drive1 and nothing can be done to change the way it assigns drives. If that is the case Acronis should at least document somewhere that this may happen when restoring from boot CD.

I see Acronis finely really did take one of my recommendations. Now I no longer have to use this post bat command:
if exist MyBackup.tib rename Mybackup.tib "Dell745Full_%date:~0,3%.%date:~4,2%.%date:~7,2%.%date:~10,4%_%time:~0,2%.%time:~3,2%.tib"

Thanks for adding the feature to add date and time to backup file name.

Hello Jerrold,

Thank you for taking time to contact us. I am really glad to hear that the installation issue has been resolved.

I agree with you, the information about the hard drive indexing should be added. I will submit a request to the appropriate department. We have an article in our database concerning the different drive letter assignment in Linux environment, we should have a similar article about the hard drive indexing.

I am glad to hear that the update implemented for the program satisfies your needs. It is very important to receive the customers' feedback and to have an opportunity to influence the product development. We have a special internal tool  (Customer Listening System) that allows to do it. In the nearest future the same tool will be added to our web site interface, our customers will have the possibility to submit the requests directly. 

Thank you.

how can I talk directly with Acronis. I just bought Disk Drector 10. The package lists several Windows versions it will work with including Windows XP service pak 2. I have Windows XP service pack 3 build 2600 and the site seems to indicate Disk Director Build 2288 and thone i have is Disk Director 10 build 2160. Will build @160 work with my Windows XP service pack three and do I need Acronis True Image 2010 andwill 2011 also work. I just bought Acronis Product fo the first time and London Drugs stopped carrying it right away so where to get them.

how can I talk directly with Acronis. I just bought Disk Drector 10. The package lists several Windows versions it will work with including Windows XP service pak 2. I have Windows XP service pack 3 build 2600 and the site seems to indicate Disk Director Build 2288 and thone i have is Disk Director 10 build 2160. Will build @160 work with my Windows XP service pack three and do I need Acronis True Image 2010 andwill 2011 also work. I just bought Acronis Product fo the first time and London Drugs stopped carrying it right away so where to get them.

Carl,

London Drugs? - moving right along........

As far as I am aware build 2160 will work just fine with XP SP3, however once you register your software under your Acronis account on their website, you will be able to download the most recent version which is build 2288.

There is no TI 2011 as yet, so we'll concentrate on TI 2010.

You don't need True Image or similar to use Disk Director, however it is strongly advised (by me and others) that a COMPLETE disk image is made BEFORE fiddling with any DISK information, in which case you would need to purchase True Image or similar.

What are you trying to accomplish with DD10?

Colin B wrote:
As far as I am aware build 2160 will work just fine with XP SP3, however once you register your software under your Acronis account on their website, you will be able to download the most recent version which is build 2288.

Can confirm 2160 thru 2239 work fine with XP SP3, I've not tried 2288 yet.