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Backup crashed to BSOD at 20%

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Hi,

Whenever I start ABR11 backup on this workstation it will crashed to BSOD at 20%. The error message show 'VER_IRQL_NOT_LESS_OR_EQUAL' and 'snapman.sys - Address F71A80D9 base at F7196000...'.

Please help, thank you.

Regards,
Kelvin W

0 Users found this helpful

 Hello Kelvin,

Thank you for posting!

Kelvin. could you let me know the build number of Acronis Backup and Recovery 11. Did you install any recent programs which could conflict with our software, for example any antivirus programs? In case you need immediate assistance, you cancontact our Support Team with the following information: System report and Windows Mini-Dumps.

Thank you for your question!

Kelvin, i also recommend to do a quick check if you have a SoundMAX audio device in Windows device manager.
Does it help to disable it as workaround? See http://forum.acronis.com/forum/27978