[RESOLVED] Acronis Management View is out of date and wont refresh - Machines are missing in AMS

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 1

Hi!

I am facing an issue where the AMS view is
- showing old agent versions on clients (although the correct agent version is installed on the machine)
- not showing any agent version on some of the clients
- showing an incorrect date of the "Last Backup" on 80% of the clients
- missing machines which I've successfully added to the AMS 24h ago

We are currently running v11 Build 17440 (I've updated the AMS and all clients to this version yesterday).

Is there any way to force a complete resync/refresh of the AMS view without removing and re-adding all machines?

FYI: Also the database is showing incorrect values (i.e.: the instance view in the acronis_cms DB).

So maybe there is a way to tell the clients to send their updated agent infos to the database?

I already tried
- to flush the DNS on the AMS server
- to reboot the AMS server (and all Acronis services) several times
- manually started a backup so that the client HAS TO contact the Acronis server (Backups where successful)

Thanks for your assistance!
Best,
Tom

Issue resolved here.

Sun, 11/11/2012 - 11:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 0
Comments: 65

Hello Tom,

Thank you for your post!

Please follow this link, and use the solution to refresh the AMS view.

If you need immediate assistance, you can contact our Support Team with the System report.

Please let me know if the solution works for you!

If you have any other questions I will be glad to answer it.

Mon, 11/12/2012 - 09:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 1

As I've figured out, it just takes very, very long until added machines appear in the view.

I don't know what the trigger is, but some machines are appearing 3-4h hours after I've successfully added them, some of them take 48h-72h. Furthermore, I dont see any progress of the "Backup plan deployment" for all my clients anymore. This was quite helpful in the past so I know that there is at least some action the MMS is performing.

The agent versions are updated in the management view once at least one successful backup has been made for the machine.

Not perfect, but one can work with it.

Thu, 11/15/2012 - 18:43