Failed to connect to sync server

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hi there,

I cannot connect to my cloud account through a fresh install of True Image 2013. I get the error message:

Failed to connect to the Sync server. Check your internet connection or try again later.

Well obviously my internet connection is fine. I have disabled the firewall and I have even tried waiting. No dice. I can log in fine with my credentials on the website and on my laptop but this new install just plain refuses to connect to the cloud servers.

Anyone got any ideas?

And why can't I contact Acronis support about this? I only bought this product recently and yet my support has expired?!?!

Thu, 11/22/2012 - 14:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Oh yes, and the knowledge base says:

There is no information about this error available now. You can use the links below to search for any additional information that might be available.

Awesome :)

I need to recover my files from the cloud but cannot connect :-(

Thu, 11/22/2012 - 14:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Alex,

Thank you for posting.

We were experiencing several technical issues with our Online Backup service however the issues have been resolved.

I checked your Acronis web-account and the reason for support program expiration is because you have purchased the program more than 30 days ago. We offer 30 days aftersales technical support via e-mail and chat.

For Online Backup issues we offer technical support for the duration of the online backup subscription. Please take a look at this sticky post which shows how to navigate through the support wizard.

Please let me know if you have additional questions.

Thank you.

Thu, 11/22/2012 - 15:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Oh, and I used your wizard but it is no use. I selected online thingy and it ONLY gives the option of using the stand alone client - which I am not. I'm using True Image 2013. So I can get support as a paying customer of Acronis Cloud but only if I use a crap client and not if I'm using True Image 2013? that's daft.

Your solution?

Thu, 11/22/2012 - 19:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

Use True Image 2013 but ! in wizard, when asked, input 'standalone client'. This will work. And it's obvious. Almost.

Thu, 11/22/2012 - 20:24