[RESOLVED] Installer error on win 2k pro

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I am trying to install Backup and recover 11.5 advanced workstation onto a desktop running a clean install of win 2k Pro (SP4). as soon as the installer is launched I receive the following error "The Procedure entry point ClusterNodeGetEnumCount could not be located in the dynamic link library CLUSAPI.DLL"

I have also tested this on a user desktop and a virtual machine, all give the same error. v 11 installed fine.
looking at msdn this function is only available on the server environment?.

I have emailed support but so far have had no response

Thanks Paul

Find solution for this thread here.

Thu, 09/20/2012 - 09:57
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Hello Paul,

Thank you for posting. I followed-up with the Support Professional working on your case to get back to you with an update.

We are currently working on this issue, however we will keep you posted.

Please contact me directly if you have additional questions about the case.

Thank you.

Thu, 09/20/2012 - 15:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,
I have the exact same problem; which is not nice since I explicitly checked if W2K is still supported (unfortunately we have a poor single machine running w2k still).
The Service Pack is the same as mentioned above, SP4.
Is there an update on this, please?

Mon, 11/26/2012 - 16:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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well, yesterday I tried to install it, with the latestly downloaded 1.6 GB file.

How can I determine the Build this file is of?

thanks!

Tue, 11/27/2012 - 06:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Haha LOL maybe it's the number provided with the filename: ABR11.5A_32256_de-DE.exe ;-)

OK, so since 32256 is greater than 32208 I assume the Bug still isn't fixed, or came back.

Thanks for help.

-adrain

Tue, 11/27/2012 - 08:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The last build of 11.5 according to http://www.acronis.com/support/updates/ is 32308, so your download is not the latest. You can check installer file version it its properties too, even if it was renamed.

Tue, 11/27/2012 - 10:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Awesome, thanks; I wasn't aware of that updates download page.
I even realized now there's a web installer which makes it quite nice for client machine agent installation only.

Thanks a lot and consider this solved for me :)

Tue, 11/27/2012 - 10:36