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email backup fails

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just started using the product. Email backup fails with this error message 0x9F2C53C72E8BCD30

Running win7 other backups ok.

Does windows live mail need to be offline or shutdown for this to work?

Any suggestions would be appreciated

Thanks malcolm

0 Users found this helpful

Are you backing up locally?

Yes just to a external hard drive attached by usb3 port..

I run windows live mail and it retrieves emails from a pop3 , hotmail and gmail accounts.

Malcolm