USB Hard drives will not restore with Snap Deploy 3.0
I mainly use Snap Deploy 3.0 #3329 as bootable media to create and restore images. I have 2 new USB hard drives (one is Western Digital 320GB passport "ntfs" and the other is 500GB Seagate Freeagent "fat32"). I have tried 4 different HP computers with Win XP Pro and NOT ONE will restore the image using these USB external harddrives. As soon as I hit the button to 'proceed' it immediately comes up saying it was successful (which of course it is not!)
The only way I was able to get a successful restore was when I used a 8GB PNY thumbdrive during the image and restore. 8GB is no where near big enough on some computers. I have been playing with this for too long and am losing any confidence in this product. I have submitted 2 different cases with no response.
Update: Copying the image from thumbdrive (which works from thumb drive) to either new USB hard drive still DOES NOT WORK and gives the same result as if it was created from the USB hard drive and stops immediately.
No one else has tried creating and restoring an image to/from USB hard drive with the bootable Snap Deploy cd????
Hello Jody,
Please accept our apologies for the inconvenience. Unfortunately, we weren't able to respond faster due to delay in our queues.. I apologize for that.
Regarding this issue, please let us assist you to get it resolved.
As far as I understand, you're trying to restore image saved on external hard drive using Standalone Utility, and right after pressing Restore it just finishes without actual recovery, am I right?
Have you tried, just for testing, to put the master image on any internal drive?
Could you please provide me with the exact sequence of actions that lead to the issue you report, so that I can try to reproduce it?
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Here are the steps I used for creating and restoring:
To Create Image:
Plug USB hard drive into computer and boot using Stand Alone Utility (#3329).
Select “Acronis Master Image Creator”
NEXT
NEXT (Disk 1 is checked which is internal hard drive ntfs)
Select USB Hard drive and named file D5110) NEXT
Compression is on Normal and I select Validate Image NEXT
NEXT
PROCEED
To Restore Image:
Plug USB hard drive into computer and boot using Stand Alone Utility (#3329).
Select “Acronis Standalone Utility”
NEXT
Select d5110.tib off USB Hard drive NEXT NEXT NEXT NEXT NEXT
Uncheck “Change Security IDs” NEXT NEXT NEXT NEXT
PROCEED
Message comes up immediately saying “Deploying is successful” when it clearly DID NOT finish.
**This same procedure works IF I use a USB thumb drive but it is impractical on larger images so I REALLY need this to work on the usb hard drives**
Has anyone ever been able to get this to work with a usb hard drive?
I'm having the exact same issue, except I'm using a boot CD with the drive. Have tried 3 seperate new drives, with same issues. I am able to successfully image a computer about once out of 5+ tries.
I had sold this client on setting up an SD server, but they are getting close to backing out.
I should mention that I was able to get 10 of the 27 laptops setup after 5 DAYS of 8am-5pm trial and error.
I have been close to 100% success using a thumb drive on small images less than 8GB's.
Using the same image or creating the same image on a USB Hard drive my success rate is 0%. I have used 2 different new drives on multiple machines with no success.
I used my purchased version of Snap Deploy 3.0 #3329 to create an image on a Seagate USB hard drive. As I have posted earlier...trying to restore this image on the same computer will not work...
...BUT...
I WAS able to restore this same image from the same USB hard drive using a TRIAL VERSION of True Image Home 2010.
SO...If Acronis is unable to fix Snap Deploy will they be willing to credit my money from this purchase for the license of True Image Home 2010 that actually works????? I have been doing all this testing now for well over a month with the only feedback of asking to post my steps....I would rather keep Snap but this is getting ridiculous....
Hello Jody and Chance,
Please accept our apologies for the delay with the response.
Most probably this issue is caused by particular configuration of your Standalone utility.
I have sent you the link to some special standalone utility via PM. Most probably it will help to operate with image archives correctly.
Please let us know the results!
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Can we all get this "special standalone utility?"
Hello Mike,
Let me answer your question:
Acronis Snap Deploy Standalone Utility is a component which requires a license, according to our License Policy. That's why we are not able to share it for anyone. Furthermore, the ISO I sent earlier is specially customized, and there's a chance that it would not work in some cases.
But I'm sure that we will be able to assist you with the situation. Could you please be more specific and provide me with the detailed description of the situation you experience? Also, I haven't found any license registered under your account.
I'd recommend you to register your product in order to receive free updates.
- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Hi Alexander, I work for the Regional Municipality of Peel and am registered/licensed under a different name. Please contact me directly at michael.tan@peelregion.ca if you wish to verify my license. In the meantime I would appreciate the fix for restoring images from external USB drives. This was never a problem before release 3292.
Thanks,
Mike
Hi Alexander, I work for the Regional Municipality of Peel and am registered/licensed under a different name. Please contact me directly at michael.tan@peelregion.ca if you wish to verify my license. In the meantime I would appreciate the fix for restoring images from external USB drives. This was never a problem before release 3292.
Thanks,
Mike
Hi Alexander, I work for the Regional Municipality of Peel and am registered/licensed under a different name. Please contact me directly at michael.tan@peelregion.ca if you wish to verify my license. In the meantime I would appreciate the fix for restoring images from external USB drives. This was never a problem before release 3292.
Thanks,
Mike
Hello Mike,
Thank you for specifying the e-mail address - checking via domain name I was able to find the licenses, so I have send you the Acronis Bootable Rescue Media Standalone Utility to you via PM, please check it and make sure that everything is working.
Thank you.
Hello Yana/Alexander,
I have the same problem. Can you post a general solution? Or alternatively, can I get the standalone utility? I am a registered user (d.vandermeer@eaglevision.nl).
Hello Dani,
I have sent you a Private Message with a download link to the Standalone Utility.
Please let me know if it won't work for you. I'll be glad to assist you further.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Hello,
I'm experiencing the same issue, please PM me with fix. I am a register owner of Snap Deploy.
Thanks,
Hello Jeff,
I have sent you a link to download the Standalone Utility in ISO format via PM.
Please post the results to this thread. Also, do not hesitate to contact us again if you have any questions.
Best regards,
Hello Alexander-
I'm experiencing the same issue, please PM me with fix. I am a register owner of Snap Deploy.
I have a Western Digital 320GB that used to work all the time but now it seems to not work at all. I did one of the other user did and put the image on 16GB thumb drive and it seems to be working. But I need it to work again off of my Western Digital 320GB.
Thanks,
Jeff H.
Hello Jeff!
Welcome to Acronis Forum and thank you for finding time to share your concern with us.
I have just forwarded an *iso via PM and would appreciate if you could test it and let me know the results.
Should you have any additional questions or concerns - just let us know, we will be glad to assist you!
Thank you.
I am using the 2009 version to migrate to a new hard drive: old=60 Gig / new=160. I first backed up the old drive, installed the new drive, did a restore. During the restore process, I elected to use the "automatic" setting for the migration, not being sure which selection, auto vs. manual, to select. Now the new HD works fine, BUT it only is using 60 gig of the new 160 gig drive. I have attempted to perform the "Extend" command, but to no avail. How do I go about utilizing my total 160 gig drive??? Do I need to "Format with NTFS system", the new 160 gig HD and then "Restore" the back up OR is there an easier / safer method to utilize to use the entire 160 gig HD??
Thank you for your help in advance.
Ben Gray
I am having a similar problem with the product as mentioned in earlier posts. The problem is when I use the stand-alone product no matter what type of media I use it fails. It says there "Possibly" is a problem with the media. I've tried different brands of cd's and dvd's I have also tried using a portable harddrive. There is no possible way that there is a problem with that.
Can you send me the link to the "fix" for the stand alone?
THanks.
I am attempting to deploy a win 7 environment on the exact same configuration. There are 4 partitions.
Hello Ben and Matthew!
Welcome to Acronis Forum and thank you for finding time to share your concerns with us.
Ben, thank you for the detailed description, I will be glad to assist you with your question.
I'd suggest you to clone the drive once again in the manual mode and choose between "Proportional" (when partitions are enlarged proportionally) cloning and "Manual" (where you can choose the sizes of partitions). Please check chapter 20.3 in this User's Guide for more details.
Matthew, thank you for reporting that you have the same issue than previous customers. I have just sent you the bootable media, and would appreciate if you could kindly test it.
Please don't hesitate to let us know in case the issue persists, or you have any further questions - we will be glad to provide you with all necessary assistance!
Thank you.
Unfortunately that didn't work. It seems that the network adapter is not available. I've contacted instant support online three times without success. I was told that the hard drive was the issue. That is just unreal.... so the network adapter isn't loading. Must be a hard drive issue. WOW....
I have watched the tutorials I have read all of the documentation.... It is an issue with Acronis support for the network adapter. If this can't be resolved soon we will have to go with another product.
Dear Matthew,
Thank you for your comment and for being sincere in your feedback.
I've contacted support and finally found your case with the details of the issue, and would like to apologise for the inconvenience you have faced. Thank you for the details provided as well, I'm sorry for the miunderstanding caused, these details weren't obvious from your first comment, but now we have a clear picture of what's going on.
You are correct, the issue is not with the hard drive, most likely there's the lack of drivers on the bootable media. So in order to fix it we need to add these drivers.
This will be done by our Experts' team. All they need to know is
- Exact model of the adapter
- Linux report from the media to see on what exact step our kernel fails to identify it.
- Acronis Info from the target machine if possible.
I've taken the ownership of the case, so be sure that from now on you will be contacted and supported in a timely manner.I'll forward this reply to you via e-mail as well, and as soon as I have your reply, the case will be escalated and Experts will either find the cause or gather new Acronis Bootable Rescue Media which will suit your environment.
I would appreciate if you could let me know whether there is still something confusing you - I will be glad to clarify.
Thank you in advance for cooperation and patience!
Yana,
I've sent the information you requested via email.
Let me know if you have any questions.
Matthew
Dear Matthew!
Thank you for your reply and for the information sent, I really appreciate your cooperation.
I've carefully checked the information you have sent, and need to show it to the Experts' team. I have already forwarded the case to them, so it shouldn't take long. I will keep tracking the case and will update you with every new step.
Thank you once again!
I am having the exact same issue, please send me PM me the instructions.
Hello Casas,
Welcome to our forum and thank you for your post. I will certainly help you with this.
To make sure everything is covered, I will send you a private message with instructions for updating the Acronis bootable components as well as download links for Acronis Snap Deploy 3 bootable media.
If you need additional assistance or have any other questions, please let me know.
Thank you.
Hello,
I was wondering if I could get the same PM that everyone else is getting?
We've noticed that for some reason this has been a more frequent issue on the desktops rather than our laptops. I'm really unsure why this fix hasn't been made public.
Hello Anthony,
Thank you for posting. I will definitely assist you with this.
Please accept my apologies for the inconvenience. The standard bootable disks are always updated and are available for download from your Acronis web-account. You can check this article for more information.
As for updating the bootable components, you are absolutely correct and I am very sorry for the inconvenience. At the moment, the only way to update them is through our support. We are working to make this more automatic.
In a few moments I will send you the necessary instructions.
Once again, please accept my apologies for all the trouble.
If you have any other issues or have additional questions, please let me know.
Thank you.
Would appreciate it if I could be sent the same update as everyone else in this thread. I have been attempting to image several new laptops, but have the same issue where as soon as I click on 'Proceed", it immediately get the message saying the deployment was successful.
Thanks!
Yana,
My issue is exactly the same as the original poster of this thread. I am using the Snap Deploy 3 stand alone utility (#3329). I have a master image on a seagate USB hard drive that I am trying to deploy to several Fujitsu T900 and T5150 laptops. I created a bootable USB thumb drive with snap deploy bootable media. I am able to successfully boot from the USB thumb drive, load Snap deploy stand alone utility and then I go through the entire process of selecting the image to restore on the USB hard drive, creating user id's, domain settings, etc. When I get to the point where it I click to 'proceed' with the image deployment, it immediately responds with the message that the image was deployed successfully, which is was not.
Thanks,
Evan
<previous moderator's post modified in order to avoid confusion>
Dear Evan,
Thank you for your comment and for reporting about the issue.
- Exact sequence of steps performed
- Exact image location
- Acronis Linux Report from the media
So should the downloaded media fail to help: send to support the diagnostic information, and we will gather a custom ISO for you.
Thank you for understanding and cooperation!
Yana,
I was able to download the ISO, but how do I use this to create a bootable USB media? None of the laptops I am trying to deploy have a CD drive.
Thanks,
David
I have this same problem. I have an image on an external USB HDD and when I boot up the standalone utility I can find and view my saved image on the external HDD. I am able to go through all the steps to deploy the image and as soon as I click "Proceed" on the last step it completes in less than a second and says "Deployment was successful". When I attempt to boot without the boot CD there is no OS installed on the system.
Please help or send me the update that others got on this thread!
Hello David and Kazim,
Thank you for your messages. I will definitely help you.
David, you can try using Grub4DOS to create a bootable USB media, please check this KB article for detailed instructions.
Kazim, I sent you a private message with additional instructions and I would really appreciate if you can get back to me in case you have additional questions.
Please let me know if you need additional assistance.
Thank you.
I mainly use Snap Deploy 3.0 #3329 as bootable media to create and restore images. I have 2 new USB hard drives (one is Western Digital 320GB passport "ntfs" and the other is 500GB Seagate Freeagent "fat32"). I have tried 4 different HP computers with Win XP Pro and NOT ONE will restore the image using these USB external harddrives. As soon as I hit the button to 'proceed' it immediately comes up saying it was successful (which of course it is not!)
The only way I was able to get a successful restore was when I used a 8GB PNY thumbdrive during the image and restore. 8GB is no where near big enough on some computers. I have been playing with this for too long and am losing any confidence in this product. I have submitted 2 different cases with no response.
I, too, was having the problem of it immediately saying that it was successful with an external drive. As you had this problem over two months ago, I don't know if you have it remedied. But, what I did to resolve it was to simply boot into the software WITHOUT the external drive plugged in. After you have entered the software (on the first setup page after setting up the network), plug in the external drive. After it detects the drive, proceed as usual. I did this and was successfully able to deploy in standalone mode.
I have sent you the link to some special standalone utility via PM. Most probably it will help to operate with image archives correctly.
I would very much like to try that special standalone utility as well, as i am also experiencing issues with certain USB harddrives and Acronis standalone utility.
Hello Ricky and David,
Thank you for posting. I will definitely help you.
If you are having hardware trouble with Acronis Snap Deploy 3, I would recommend to update your software to the latest build which is 3470. After that, please recreate the bootable media and update the PXE Server with the new components. Then, if you are still unsuccessful, please contact our Support team with this report so that we may assist you.
Please let me know if you have additional questions.
Thank you.
I have sent you the link to some special standalone utility via PM. Most probably it will help to operate with image archives correctly.
I would very much like to try that special standalone utility as well, as i am also experiencing issues with certain USB harddrives and Acronis standalone utility.
I would also like the special standalone utility. I downloaded the latest bootable media(3470) and it broke standalone restore from a USB drive for me as well. It states immediately that deployment was successful, when it actually did nothing. I never had this problem with the previous version, which had to be updated for me to work with Windows 7 images. Thanks
I have purchased the Snap Deploy 3 software for the DC 911 center and am very disappointed and frustrated with it. There are occasions when we must use the standalone to deploy via usb drive and the success rate is dismal at best. After two days of trial and error I have only gotten it to work on two machines, dell t7400. I go through the deploy steps and when I go to deploy it immediately pops up "deployment successful" but it has actually hose whatever was on the machine rendering it useless. This is the most irritating of the bugs in this software so far. I am using version 3470. Is there a fix for this? This is forcing me to have to look at other solutions.
Hello,
I am having the exact same problem.
I have managed to get it to work once in about 10 tries.
Please could I have the link to the special standalone utility?
Many thanks
Arran
hello Ilya or any Acronis customer support
i am having the same issue with Stand alone utility , can i have that solution you recommend.
thanks!
Hello Abakar,
sorry for the delay with answer.
Please follow instructions in this post.
The special media was one of those that were released later.
Let me know if you have further questions.
Thank you.
I'm also running into this issue. Is there anyway to have access to this download that is mentioned?
Anna -
I'm currently running build 3501. The post that you referred me to is an older build.
Thanks,
Kyle