ABR10 Backup Fails, drives and volumes not seen

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Backing up 2 volumes on 2 RAID 1 arrays on the same RAID controller.

It has been working for the past 2 years using the same configuration without problem. No hardware or software changes have been done in several months.

ABR version 10.0.12457 (which is old but, like I said, it has been working all this time)
Windows Server 2008 x64 with SP2, Dell T610, 12.0GB RAM

The job takes about 5 seconds to fail. This is the error text:

Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------

I have tried creating a new backup job but it doesn't see any disks on the server at all. I have tried updating Snapapi.dll to version 3.1.0.329 with no difference. I have rebooted the machine several times.

When you go into Disk Management from inside Acronis it shows all the correct disks, but it does show the external drive to be empty even though in actuality it is about 75% full. Disk management looks normal inside Windows' disk management.

Wed, 12/19/2012 - 01:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 31
Comments: 1272

Hello Lorrie Kwartler,

Thank you for posting this issue in our forum.

This part of the message did not point to the cause of this message. Most times the error messages in Acronis Backup & Recovery 10 contains three sections and the third section contain the information about the real problem.

The used build 10.0.12457 is one of the first builds. When logging into your account, you will be able to see the list of changes (or in this article from our knowledge base) and the latest available build 10.0.13762. This build contains also the latest official SnapAPI.

You will find more information about the update process in this article from our knowledge base.

If you need additional assistance, you can contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Wed, 12/19/2012 - 08:52
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