[RESOLVED] BSOD After Workstation Recovery
Hello,
I am having a problem restoring a workstation. Here is the situation:
- My Acronis manager has a backup task to take periodic full backups of the workstations in my network.
- I tried to restore a workstation image to similar but not identical hardware (same model and order from Dell, same hard drive model, same NIC model, etc).
- I got a boot error after the restoration, which I fixed with the Windows RE on the Windows install media.
- After the boot error was fixed, I got a BSOD with the error code 0x0000007B
- Efforts to fix the error using the following methods have not been successful: Universal Restore, additional Windows RE tools (chkdsk, etc)
- The backup was taken from a RAID 0 array, and I am attempting to restore it to another RAID 0 array
Any suggestions would be appreciated!
Customer is in contact with Acronis Customer Central.
Hello Peter,
I have contacted support, but I have gotten multiple different people working on the case. This is what I have tried so far:
- Tried the restore again. OS fails to boot like last time after the restore. I used Windows install CD to fix boot issue like last time. STOP error still occurs after Windows repairs the boot issue.
- There is no boot sector virus, the source and destination machines were both working normally without issues before the restoration.
- Applying universal restore with the base set of drivers from Dell did not solve the issue.
- The hard drives that make up the RAID array are properly installed
- Changing the BIOS RAID/SATA options had no effect (tried restoring after setting to AHCI mode, setting to compatibility mode, etc)
- Clearing the BIOS cmos memory had no effect
- Upgrading the BIOS had no effect
- Drivers for the hard drive controller were included in the Universal Restore attempt
- Running chkdsk from the Windows recovery environment concluded that there were no disk errors
- BIOS memory diagnostics concluded that there were no memory hardware errors
- Running the fixmbr, fixboot, and bootfcg rebuild command set did not resolve the issue - this is for a bootmgr missing error, not for a STOP error really
- Repairing the Windows installation failed (Windows did not find any issues to repair)
I have uploaded the following files to the Acronis FTP site but have yet to hear back from support:
- Log file from the restore
- System information generated by Acronis bootable media
- Registry from image we are attempting to restore (source registry)
- Registry from machine that we are attempting to restore to (target
registry)
I am really at a loss here - I don't know what could be causing the STOP error since I have ruled out most of the normal causes.
Hello Greg Creek,
Thank you for your reply.
I updated the case with the new information that you provided. Please feel free to contact managers@acronis.com if you need additional assistance.
Feel free to contact me via a private message if you need additional help with the case. For now I locked this thread.
If there is anything else we can do for you, please let me know.
Thank you.