Can't get Acronis Cloud working / 0x9F2C53C72E8BCD30 / 0x000B00F9+0x009806A7+0x009800C8+0x009800C

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Hi,
I've been using Acronis for years but I'm new in Acronis Cloud.
I've 3 PC's at home with a subscription for Acronis Cloud.
Configuration :
- Vista 32bits,
- Win 7 64 bits
- Win 8 64 bits
- All use True Image 2013 built 5551 , Sync Agent version 16,00,6671, French Version
- avast 7.014 anti-virus with integrated firwall
- VDSL connection very stable, 3O Mb/s download, 5 Mb/s download

I've configured on On-line backup on each of the PC selecting around 2 GB of data each. Later on, I expect to upload huge data.
I've the same issue on all PC.

On Vista 32bits, after trying, restarting several time, I was able to get a full sync but afterwards, I've always errors during backup. Connecting to the Web interface, I can browse the data but just for this computer.

Here are the errors I get on the log file:
- Operation done with error : 0x9F2C53C72E8BCD30 (sorry, message is maybe not the exact one. I translate from French)

- Connection error, test your Internet connection or try it again later
Error : 0x000B00F9+0x009806A7+0x009800C8+0x009800C9
I've tried several time later. Same issues. I've even selected a scheduling running every two hours. Same result. I've no Internet connection issue.

- Operation was stopped : 0xBE4A335CC601F5DE

What I'm very surprised of is that it seems I lost the profile several times. In the Acronis Could session, I've defined, the action button says 'Continue saving here' (translation from French). If I click on it, I've to redefine again the local data I want to backup.

I've looked for the error codes but have not found something very relevant.

Thanks for your help.
Thierry

Wed, 12/26/2012 - 11:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Still searching why Acronis Cloud is not working.
In the Event Log, I've several messages : 'VSS (Volume Shadow Copy Service) timeout' (in French : Le service VSS s’arrête, car le délai d’inactivité est dépassé. )
Might it be the cause of the issue? But, where does it come from?
Thanks.

Wed, 12/26/2012 - 17:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 7
Comments: 166

 Hello Thierry,

Thank you for posting. I am glad to assist you with this issue.

The VSS message in event log is not connected to the problems you are experiencing with the online backup.

The error you posted seems to be a known issue in the product that has already been fixed. The fix will be available in the next update. However I have found the support case you submitted today and left a comment that you should be provided with this fix. My colleagues will reach you with further instructions.

Let me know if I can assist you somehow else.

Thank you.

Fri, 12/28/2012 - 18:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi Dmitry, I have the exact same problem ... do you think someone can send me the fix ?? Thanks !

Sun, 12/30/2012 - 13:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 7
Comments: 166

 Hello Christian,

Thank you for your question.

The fix can only be provided when the issue is confirmed or as a troubleshooting step during problem investigation. In order to check this fix you have to submit a support case with the error details and link to this thread. My colleagues will then check if this fix is suitable for you and will provide it to you.

Let me know if you have additional questions.

Thank you.

Mon, 12/31/2012 - 15:39
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.