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True Image does not see Windows disc on USB port

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Trying to clone. Have new disc installed on laptop, it tells me I need 2 discs. (DUH) It isn't seeing the original disc I want to clone from which is on USB port.

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Try to do the cloning operation from the recovery CD.

That is what I am doing. It gives me a messaage saying, it takes two HD's to do a clone, it sees the internal one (the empty one) but not the external one - the one I want to clone from.

If the external happens to be a usb3, try using a usb2 connector or using a usb2 cable.

Dave,

It looks like the Linux environment used by Acronis doesn't support your laptop. What is the laptop brand, model? Is it recent?

Does it use UEFI/GPT boot?

Dave,
Also try using a different port and a different cable. Do not use a usb hub.
How are you attaching the source disk?
Make sure the power is on the source device before connecting the usb cable.

Thanks for your help. It is cloning. The issue was doing things in the right order:
1. Make Boot CD disc from Acronis s/w
2. Install new disc in laptop
3. Connect old disc via USB to laptop
4. Power up old disc
5. Boot laptop from CD
6. Clone

So you mean you booted the computer on the recovery CD without the USB powered up and connected to it?

When it failed to see the USB disc, it was because I added it after the boot cd ran, my mistake. But nowhere did it tell me that.

OK. That makes sense. The plug and play that we get used to in Windows but with the Linux-based recovery CD it is hit or miss.