online backup with errors

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Posts: 37
Comments: 47

Hi,

I ran a new backup to acronis online storage. The backup was completed successfully. However there were errors in the log. Am I save with these errors? and what are these errors? Please see below the complete log:

Backup has been successfully completed.
1 Information 1/8/13 5:25:08 PM Task 'BTIMGR01 Offsite to Online' was created.
2 Information 1/8/13 5:25:08 PM Task 'BTIMGR01 Offsite to Online' changed its state from 'idle' to 'running'.
3 Information 1/8/13 5:25:08 PM Task 'BTIMGR01 Offsite to Online' was started.
4 Information 1/8/13 5:25:15 PM Backing up VM(s).
5 Information 1/8/13 5:25:16 PM Successfully connected to 'VMware vCenter Server 5.0.0 build-455964'.
6 Information 1/8/13 5:25:16 PM Successfully connected to 'VMware ESXi 5.0.0 build-474610' through VMware vCenter Server.
7 Information 1/8/13 5:25:16 PM Successfully connected to 'VMware ESXi 5.0.0 build-474610' through VMware vCenter Server.
8 Information 1/8/13 5:25:17 PM Successfully connected to 'VMware vCenter Server 5.0.0 build-455964'.
9 Information 1/8/13 5:25:18 PM Successfully connected to 'VMware vCenter Server 5.0.0 build-455964'.
10 Information 1/8/13 5:25:18 PM Successfully connected to 'VMware ESXi 5.0.0 build-474610' through VMware vCenter Server.
11 Information 1/8/13 5:26:01 PM Creating snapshot (1/8/13 5:25:19 PM).
12 Information 1/8/13 5:26:01 PM Load virtual machine 'vm://F617E545-7391-4C8D-9B42-CE0CB63E513B/52ce44b2-6b9a-e406-553d-2736b79850ea?host=host-22&type=vmwesx' into the disk subsystem.
13 Information 1/8/13 5:26:01 PM Adding virtual hard disk '[iScsiStore1] BTIMGR01/BTIMGR01-000002.vmdk' to '1:1'.
14 Information 1/8/13 5:26:07 PM Analyzing partition 'C:'...
15 Information 1/8/13 5:26:07 PM Analyzing partition 'D:'...
16 Information 1/8/13 5:26:08 PM Analyzing partition '1-0'...
17 Error 1/8/13 5:26:11 PM Request result error.
Additional info:
--------------------
Error code: 40
Module: 152
LineInfo: 3fd7f6d0cae56fa3
Fields:
Message: Request result error.
--------------------
18 Error 1/8/13 5:26:11 PM Request result error.
Additional info:
--------------------
Error code: 40
Module: 152
LineInfo: 3fd7f6d0cae56fa3
Fields:
Message: Request result error.
--------------------
19 Information 1/8/13 5:26:45 PM Create Full Backup From: Disk '1' To: avfs:/online?account%3dsystem%2540brokerteam.ca%26computer%3d22277%26provider%3dAcronis%26stream%3dBTIMGR01%2520(Offsite)_2013_01_08_17_25_18_691D.TIB Password protected Compression: Maximum Exclude: Files matching mask Match criterion:
20 Information 1/8/13 5:26:46 PM Backing up additional file 'BTIMGR01-000001.vmdk'.
21 Information 1/8/13 5:26:46 PM Backing up additional file 'BTIMGR01-000002.vmdk'.
22 Information 1/8/13 5:26:47 PM Backing up additional file 'BTIMGR01.nvram'.
23 Information 1/8/13 5:26:47 PM Backing up additional file 'BTIMGR01.vmdk'.
24 Information 1/8/13 5:26:48 PM Backing up additional file 'BTIMGR01.vmx'.
25 Information 1/8/13 5:26:48 PM Backing up additional file 'BTIMGR01.vmxf'.
26 Information 1/8/13 5:26:49 PM Backing up additional file 'vss_manifests.zip'.
27 Information 1/8/13 5:26:49 PM Pending operation 153 started: 'Creating partition image'.
28 Information 1/8/13 5:26:51 PM Pending operation 153 started: 'Creating partition image'.
29 Information 1/8/13 9:02:18 PM Pending operation 150 started: 'Saving partition structure'.
30 Information 1/8/13 9:02:27 PM Detaching hard disk 'SCSI1:1'.
31 Information 1/8/13 9:02:33 PM Remove snapshot (snapshot-2453).
32 Information 1/8/13 9:02:48 PM Task 'BTIMGR01 Offsite to Online' changed its state from 'running' to 'idle'.
33 Information 1/8/13 9:02:48 PM Task 'BTIMGR01 Offsite to Online' succeeded.

Thanks

Wed, 01/09/2013 - 02:21
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Posts: 22
Comments: 3800

Hi Aldous,

These errors appearance are normal and they indicate just network interruption when working with the Online storage. Transferring data over WAN is quite often affected by small interrupts so retries are applied in this case. Note that the result of this task is succeeded, so these errors are properly ignored when reporting the final result of the task.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Fri, 01/11/2013 - 08:01
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