Screen out of sync during DVD Recovery/Dell Laptop Windows 8
I just purchased a Dell laptop Inspiron 15 (3521) with Windows 8 and installed Acronis 2013. After getting around the secure boot issue and Acronis finally started to run from my DVD, the screen image on my laptop was out of sync and I could not read anything.
- Log in to post comments
Randy:
See the section "Selecting video mode when booting from the rescue media" on page 144 of the Acronis TrueImage 2013 User Guide. Use the link "Product Documentation" to the left of this window to download the user guide.
- Log in to post comments
Thanks again Colin.
After the recovery disk boots, I type '1' from a menu as my choice to continue Acronis True Image. As the screen comes up out-of sync, I hit the F11 button, but nothing happened for me to change the resolution. The screen just remains out-of-sync.
- Log in to post comments
Thanks again Mark:
After the recovery disk boots, I type '1' from a menu as my choice to continue Acronis True Image. As the screen comes up out-of sync, I hit the F11 button, but nothing happened for me to change the resolution. The screen just remains out-of-sync.
- Log in to post comments
Randy:
When the recovery disk boots, hover the mouse over the "True Image" menu choice and then hit the F11 key. Do this BEFORE selecting to start TrueImage.
- Log in to post comments
Mark:
Thanks for your patience. Still no go.
When the computer starts I press F12, Boot Options. I select the DVD boot option and it starts loading from the Acronis DVD.
I hold down the F11 button.
A menu opens up:
Acronis UEFI Loader
1. TrueImage
2. Continue
I am hitting the F11 button just before and as soon as I see the Acronis UEFI Loader options because there is no mouse control at this point. The screen is completely out of sync after TrueIMage loads.
Any other suggestions?
- Log in to post comments
Does your PC normally use the F11 key for any other utility?
You need to hit the F11 button during the Acronis Loading.... message, don't wait until the first menu appears.
There are other ways to get to the shell, but I'm not sure if that would help at all as the Linux kernel has loaded.
At the first menu when you can still read the text hit the CRTL+ALT+F2 buttons together, this will get you to a command line shell. However my Linux knowledge is not that good, so after that I'm not sure what would work.
- Log in to post comments
My only other suggestion is to look at the User Guide http://www.acronis.com/download/docs/ti2013/userguide on page 144 to see what the F11 menu is supposed to look like. Find a resolution in the list that your PC supports, then make another rescue CD that automatically sets the video mode when it boots. See the description for how to do this at the top of page 145.
- Log in to post comments
Thanks again, Mark:
My screen resolution is 1366x768x32, which equals 34C for the Bootable media startup parameter. I went to the Acronis Media Builder and encoded an 0x34C and created a recovery disk. I still have the issue of not seeing anything but out-of-sync images when Acronis loads in.
Again, thanks for your help. Maybe I will contact Acronis and pay for their assistance.
Take care.
- Log in to post comments
Thanks again, Colin:
My screen resolution is 1366x768x32, which equals 34C for the Bootable media startup parameter. I went to the Acronis Media Builder and encoded an 0x34C and created a recovery disk. I still have the issue of not seeing anything but out-of-sync images when Acronis loads in.
Again, thanks for your help. Maybe I will contact Acronis and pay for their assistance.
Take care.
- Log in to post comments
I too had the same issues and went round with Tech Support. Downloaded the current version, created a new disk with vga=ask option and 34c as noted above. But each time I was NOT prompted for settings and F11 would not work. Also the suggestion to change RAM, "Check your BIOS settings and increase the amount of RAM allocated to your display device (Especially if it is 1 MB, increase it to 8 MB)" is not applicable since the Dell settings don't have that as an option. Tech support also suggested to "Try various Linux parameters combinations like : pci=nobios, vga=ask or vga=ask, pci=bios or vga=ask, pci=biosirq etc" which I did not do because I was getting frustrated.
Just for reference Tech Support also suggested:
Please attempt to boot the computer again after switching from UEFI mode to BIOS mode. As you have a Windows XP computer, you may also attempt to create a BartPE disk and attempt to boot the computer using the BartPE disk. You may need to include the drivers for your SATA controller in your BartPE disk.
The drivers may be downloaded from the following link or you may use the attached drivers:
http://www.dell.com/support/drivers/us/en/04/Product/inspiron-15-3521
For more information on creating a BartPE disk, you may refer to the following article:
Working with Acronis True Image Plug-In for BartPE
http://kb.acronis.com/content/1506
If your disks are not detected in BartPE disk, you may also attempt to change the disk mode from SATA / AHCI to IDE in BIOS as shown in the attached screenshot
What I ended up doing is changing to legacy/BIOS non-UEFI non-secure boot mode. I was then able to boot to any Acronis CD and backup the Dell drive to my USB external drive. I of course don't know if this will work for a recovery and would appreciate it if anyone can tell me if it will or won't.
| Attachment | Size |
|---|---|
| 128499-107203.jpg | 1.68 MB |
| 128499-107206.jpg | 1.41 MB |
- Log in to post comments