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email alerts will not send when job is done or fails

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Backup and recovery 10 is installed and working, but when trying to configure alerts the email will not send. the email account is working and the ssl is not required.

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Hello Scott Taylor,

Thank you for posting this problem in our forum.

Please check this article from our knowledge base about setting up email notification. Depending of the used mail server, it would be necessary to follow one of the links at the 'More Information' section of this article.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.