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No progress bar when creating a backup

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the acronis true image was successfully installed and activated on this win8 pro x64.
creating a backup succeeds also successfully.
but I never see the progress bar going forward, while creating the backup.
but he does not mention, when creating this backup is done.

is it also recommended to remove and then reinstall ?

I purchased it online on 06/01/2013 at cleverbridge..

with kind regards

ps: this text was translated into English by Google

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Ronny,

Does the progress bar appear but do nothing? The progress bar can be unreliable.

A repair install will do no harm.

yes he appears , but do's nothing ...

here is a print screen , of what i meen ... to let you see.. i just started a backup ...
http://www.imgdumper.nl/uploads6/50f72a27d942a/50f72a27d7101-Snap_2013…

you said " A repair install will do no harm. "

its meen i can use this key again !

how can i start a repair instal ?

Just run the 2013 installer again, it will now have a repair option.

hi , its ok now...i removed it and restart my system ,
afther the restart ,did i a clean instal off AI2013 and its working great now ...

thanks ... have a nice day

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