delete archives (full backups)

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I have Backup & Recover Advanced Worksatation 11. I only ever made used "Backup Now" to make backups. I always just made FULL backups. I now want to delete most of the old backups. HOW DO I DELETE old .tlb files to free up space? I know I should not use Windows Explorer.

But I can find no option in the program or documentation. Some of the forums talk about going to the Restore menu and right clicking on the archive and choosing "remove". But I find find such option.

I have submitted a support ticket on this but no-one from Acronis has gotten back to me in the past 2 days.

Fri, 01/18/2013 - 03:34
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Navigate in the tree on the left side to vaults->personal->your_vault where backups are stored, switch to 'archive view', delete command will be there.

>I have submitted a support ticket on this

Did you receive an automatical confirmation?

Fri, 01/18/2013 - 08:46
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Hello JohnP,

Thank you for posting this question in our forum. I am happy to assist you.

To delete a backup in the created archive, start the Acronis Management Console -> Manage local machine -> at the left navigation tree go to -> vaults -> Personal vaults -> click on your personal vault and there on -> Archive view tab and select the backup, you want to delete -> right click and choose Delete. 

See the user guide for more information. In this screenshot you can see the four steps to delete a backup:

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

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Fri, 01/18/2013 - 09:12
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Thanks Peter,

That was very helpful, with the screen shot and the correct selections outlined in green. I was able to delete the archives that I wanted.

I had previously searched all of the topics in the documentation under "backup", which is quite extensive. I never thought to look under "Operations available in vaults", because I never knew that I was even using "vaults". Nowhere in any of the screens used to either perform a backup or to recover from a backup is the term "vault" ever used.

I find Acronis Backup and Recover to be a great product in terms of its capabilities. But I find it to be one of worst in terms of the obtuseness of the documentation. The writers did not seem to have any desire to make it easy for people comprehend the product.

John

Fri, 01/18/2013 - 22:42
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Thanks Fedor. I went through all the steps to submit the support request and it seemed to all complete OK. Is this a confirmation that should have come by email, because, if so, I did not receive one.

Fri, 01/18/2013 - 22:45
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One thing I find very odd is that the names of the vaults are the path names to where they were located when the backups were made. For example, my "vaults" are: L:\AcronisBackups\ O:\AcronisBackups\ and P:\AcronisBackups\
But these drives letters were the ones assigned to the external USB drives, when I connected them to make my backups.
The one on which I wanted to delete the backups was still drive "O" as before. But I don't remember what backups I made to drive "L", which USB drive I used or whether it will be assigned the same letter when I reconnect it.
When I click on "L:\AcronisBackups", it tells me "Failed to open the metadata directory". There doesn't appear to be any option to redirect this search for that vault to a different location, if the backups are now on a different drive letter. IS THERE A WAY TO DO THIS?

Fri, 01/18/2013 - 23:11
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In case of external USB drives, Backup & Recovery identifies them only by drive letter assigned by Windows. If it got another letter, all backup plans where it was set a destination will fail. To delete the archives, you need to go to menu 'actions'->'create personal vault' and add the drive where they are now, e.g. X:\AcronisBackups\ , then go to the vault and proceed with deletion. There is an option to delete the vault from the list of vault, keeping all its archives - when you select 'delete' in the list of personal vaults, you will be prompted whether you want to delete backups too or not.
If you create a backup using 'backup now' button, a new personal vault will always be created if it doesn't exist and it will be named by the location path.

> Is this a confirmation that should have come by email, because, if so, I did not receive one.
Yes, you should have received an e-mail with a case number. If you used the same e-mail as you used to register on the forum, there is no such support case at the moment.

Sat, 01/19/2013 - 14:45