Unable to see source drives in Win 7
I have a Dell running Win 7. I installed Acronis and when I tried to backup, there were no source drives. I went through many updates, clean, reinstalls, etc. with support with no luck. I brought a completely new computer and right out of the box, I installed Acronis 2013 (and the snapapi update) and it does the same thing! The source window is blank and I get a weird error saying I don't have sufficient privilges to do things like mount an image. I have NO additional backup software, no virus protection, etc right now and it still doesn't work.
Has anyone seen this and figured it out?
Thanks,
Allen
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Yes, the problem was before and after the driver update. I have done complete "cleans" using the Acronis repair tool (with Acronis tech support) with no luck. It is installed for all users. I have tried to run as Admin, disabled UAC altogether at one point, and repaired my install all without luck. The particular model I am using now is a brand new T1650, but we have this problem on other Dells in our office. We even completely rebuilt a hard drive in one of them (a technote said there may be a corrupted MBR). No luck. I went back and forth with engineers at Acronis and they could not solve the problem. I generated reports and logs and all they could tell me was that something was blocking access to the hard drives, but this is a brand new computer with no software installed.
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Does the Dell have any security settings in the BIOS (other than standard password protectin) or any security software that auto runs?
Can TI see external drives that are attached?
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I don't believe it has any security settings in the bios (brand new PC and I haven't changed anything). If I boot from the Recovery CD (Linux app), then I can see the disks and I can back them up. None of the external disks show up as sources, but the external disks do show up as backup locations.
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You might try this to see the destinations also as sources.
If the target is usb, try using a different cable and connector such as if usb3, use a usb2 cable and even usb2 connector.
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Does this PC have just one drive or two drives of the same capacity and make?
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I finally figured out what was causing this - A GPO that set the UserID's that could log on as a service and the ID's to backup and restore files.
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Good to hear that you've solved the problem Allen. What is GPO in this context?
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Normally GPO (Group Policy Object) refers to a set of Group Policies that can be applied at one time.
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