[RESOLVED] Acronis VE. Backups hangs at 75% completion for several days

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 4

Hi.
I have Hyper-V server with configured backup plans for hosted virtual machines. Everything worked fine for several months, but now when I try to start plan manually or by schedule it hangs at 75% completion.
I can't stop it with management console and also can't stop MMS service, so last resort - terminating process mms.exe.
In logs i see that backup (data backup) is completed successful and hangs up Data cataloging.
A part of backup plans configured for destination on SMB folder (Linux), and a part to Tape storage, and this issue repeats no mater where to backup.

Version: Acronis Backup & Recovery 11 Hyper-V agent (build 11.0.17440)

Find the solution here.

Tue, 01/22/2013 - 10:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Player,

Thank you for posting this question in our forum. I am happy to assist you.

In order to get a more detailed view, I want to ask you to provide more information about the situation:

  • Can you export the log with the error and upload it here?
  • What host and client operating systems are used?
  • Have you checked the Windows event logs from your host? Are there also errors logged (not for Acronis events only)?
  • What kind of vaults you are using? (personal, centralized unmanaged, centralized managed)

Please put the exported log xml file into a zip archive before uploading it to this forum.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Wed, 01/23/2013 - 07:34
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