Storage Server is shutting down

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Posts: 1
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Hello,

sorry for my bad english ;-)
We have a problem with our Acronis B&R 11 Build 17440. The System is a Windows Server 2003 Standard Edition, the Backup Device is a Quantum Super Loader (direct attached to the Server).

Since a reboot (System hang) today, the Storage Node Service is automatically shutting down. The Logfiles a prompting :

event id="1" level="4" module="185" code="10" time="1357114861" message="Initialisieren des Servers fehlgeschlagen." line_tag="0xB957662F70A238C"
field name="$module" type="TIdentifier"
storage_server_vs
/field
event id="2" level="4" module="67" code="90" time="1357114861" message="Unbekannte ID. Kann keine Bibliothek bei Verwendung dieser ID erhalten." line_tag="0xFF11BD907BD9DF12"
field name="$module" type="TIdentifier"
storage_server_vs
/field
/event
/event

"Unbekannte ID." is "unknown ID".

We have tried to repair the Storage Node, to repair the whole Acronis Backup&Recovery Server and uninstall the Storage Node and reinstall it.
We also tried to delete the Logfiles ( http://kb.acronis.com/content/30848 , but we didnt found "LogEvents") and several reboots.

What should we do, to repair the Storage Node?

Thanks in advance,

D.Mattick

Wed, 01/02/2013 - 08:48
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Posts: 31
Comments: 1272

Hello D.Mattick,

Thank you for posting this issue in our forum. I apologize for the late reply.

I suggest first to check if you have messages in the Windows event logs (Start -> run -> evtvwr.exe). Take a look into the reportet errors, that are not depending on Acronis messages. Part of this problem also could be the used SQL instance of the Acronis Management Server itself. Before cleaning the Acronis Storage Node machine, you should remove the vaults and Acronis Storage Node before. Then uninstall all Acronis components from the machine and run the cleanup utility for Acronis Backup & Recovery 11 then.

You should perform backups to new personal vaults of your Acronis Management Server and Acronis Storage Node machine before change anything on this machines.

If you need additional assistance, please create a system report and a dump of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Thu, 01/24/2013 - 10:36
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