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Failed network credentials when attempting to recover

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I'm running the trial version of Acronis True Image 2013 across several new machines in the office, with promising results from test restores via internal drives.

We've dedicated one machine as storage for the other machine's images, and have __on a few occasions__ restored the drives from across the network.

Getting the recovery to work is an arduous task which never quite works the same. Nearly every single time, it asks to put in a username and password when attempting to locate the image on the remote computer, and sometimes it works, sometimes I'll have to put the domain in first [e.g. "DOMAIN\username"] and at one point I think I had to do "DOMAIN.LOCAL\username".

As of now, nothing is working, and this time the recovery is necessary. my 19 days left on this trial are looking to be wasted, as I would have purchased 5 licenses.

Thank you for your time.

EDIT: Both machines are windows 7 ultimate 64 bit

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To be honest, ABR11.5 Workstation would probably be the better software to use as it is aimed at small business users with networks and domains.

I haven't tried TI 2013 in a domain, just a local home network, that just requires the folder on the remote system to be set to shared.

When you say nothing is working, what actually works and what fails?

While you are within your trial time period you are able to access Acronis Chat support.

The support page doesn't allow me to access anything; the dropdown for the trial version works, but the next dropdown asking for the specific product isn't populated. The only choice is "Select Product".

What actually works and what actually fails? That's the hard part to pinpoint, HOWEVER! I think I've found the solution: WAIT A SOLID MINUTE.

The network here makes the fast-booting windows 7 machines wait 30-50 seconds after logging in, due to network discovery and GPO issues. When Acronis asks to reboot to proceed with the recovery, I waited a solid minute before I clicked 'retry' since it was unable to find it. Lo and behold, the login worked and everything is fine.

Thank you for responding to my post. I appreciate it very much! I'll get back to this forum, should my solution be incorrect.

If you could report back on if you ahve solved the problem that will be great.

If you've registered the trial serial number to your account, the support webpage should work, if it doesn't could you post which browser you use and which Acronis website you access.

I'll be sure to hit this thread up with my definite answer. There is nothing more irritating than finding unsolved threads via search engine.

I'll look for my serials and give that a shot. Thanks for your help!