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I have recently taken over this back up system and there isn't ANY documentation on how it was all setup or management passwords used where do I start? I am running version 10 and can create jobs on regular hosts but Virtual agents are the issue with passwords and such. Any suggestions? thank you!!

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Hello Chris Callahan,

Thank you for posting this question in our forum. I am happy to assist you.

Please find the complete user guide for Acronis Backup & Recovery 10 here.

I have taken a look into the registered products and only can find licenses for physical machines. Only with Acronis Backup & Recovery Advanced Server you are able to backup up to four virtual guests on the same Windows server host machine. You need to install the same Agent for Windows into the virtual guest systems. This machines appears then as pyhsical machines in Acronis Management Server.

If you need additional assistance, please contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.