access to my computer after install of TrueImage11.8101_s_en

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I can not gain access to workstation that TrueImage11.8101_s_en is installed on it is a windows XP SP3 computer. No network access to shared folders while program is installed. Remove it access fine. How do I correct these

Sat, 11/07/2009 - 23:35
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Hello Richard,

I understand the issue and can assure you that there is a working solution for it. In order to solve the issue do the following:

- Run "regedit" command (Start -> Run);

- Find the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters registry key;

- Increase the IRPStackSize value or create it and set to 18, if it does not exist.

Here is step-by-step description:

1.Click Start, click Run, type regedit, and then click OK.

2.Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters

3.Click Edit, point to New, and then click DWORD Value.

4.Type IRPStackSize, and then press ENTER to name the value.

Note Type IRPStackSize exactly as it is displayed. The value name is case sensitive.

5.Click Edit, and then click Modify.

6.In the Data Value box, type the value that is appropriate for the network, and then click OK.

The problem is that Microsoft Lanman Server has a fixed limit on the quantity of filters it supports. Since Acronis product installs some filters to work, the total number of filters can exceed the server's limit. The same problem may occur after installation of an Antivirus product and is described in the Microsoft Knowledge Base Article 177078

Please refer to the Microsoft Knowledge Base Article 177078 for a workaround (also applies to Windows Vista and Windows Server 2008).

If you create the IRPStackSize value as described in Step 4 in the Microft article, the default value will be 15. It is recommended that you increase the value by 3.

Then reboot and see if it works. If it does not, increase the value by 3 again (to 21, for example) and reboot again. If you get to 50 and it still does not work, the issue is most likely not caused by the IRPStackSize value.

Let me know if the issue persists and I will be happy to assist you further.

Thank You.

Sat, 12/05/2009 - 12:44
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