Build: #11345 One step forward and 2 steps back
Well I was anxious to download the new build and pray that the file renaming options are fixed in this build.
I decided to do a upgrade from the older build (the one released in October) to the latest.
Everything seemed to update fine, but then I go to deploy the agent on the remote machines. I get the error no registered components installed. Ok backup plan b. I uninstall acronis on all 9 servers.
Reinstall on the main server, and deploy the agents to the other 8 servers.
Ok. Now we're in business.
Create my backup policy. Ok. Something seemed strange about the "what to back up option"
Hit start.
IT BACKED ALL MY SERVERS UP YES!! Oh Wait. Thats odd. The tibs are about 200Gb off.
Ok. I think this is the problem, by default it backs up only the "SYSTEM" drive. Lets change that to Disk 1 so I can back up all my partitions.
Click run, ok, what's this error.
great. now I have 4 servers that won't back up.
2 servers get this error:
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Log Entry Details
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Type: Error
Date and time: 12/4/2009 9:23:01 PM
Backup plan: All Servers Except TRADNA03
Task: Full backup
Code: 458,778(0x7001A)
Module: 7
Owner: netadmin@TRADNA
Message:
Partition Error.
Some of the selected partitions have the following error: Invalid file reference..
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other 2 servers get this error:
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Log Entry Details
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Type: Error
Date and time: 12/4/2009 9:22:34 PM
Backup plan: All Servers Except TRADNA03
Task: Full backup
Managed entity type: Machine
Managed entity: TRADNA04.TRADNA.LOCAL
Machine: TRADNA04.TRADNA.LOCAL
Code: 458,776(0x70018)
Module: 7
Owner: netadmin@TRADNA
Message:
Partition Error.
Some of the selected partitions have the following error: MFT bitmap is corrupted..
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Don't tell me to run a chkdsk /r and all that bologna
It ran fine before the new version with the exception of the file names.
Same issue here:
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Details
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Typ: Fehler
Datum und Zeit: 07.12.2009 14:41:28
Backup-Plan: VMs_Test
Task: Tägliches Backup
Typ der verwalteten Einheit: Maschine
Verwaltete Einheit:
Maschine:
Code: 458'776(0x70018)
Modul: 7
Besitzer:
Nachricht:
Partitionsfehler.
Eine der ausgewählten Partitionen enthält folgenden Fehler: MFT-Bitmap ist beschädigt..
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Details
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Typ: Fehler
Datum und Zeit: 07.12.2009 14:47:37
Backup-Plan: VMs_Test
Task: Tägliches Backup
Typ der verwalteten Einheit: Maschine
Verwaltete Einheit:
Maschine:
Code: 66'038(0x101F6)
Modul: 1
Besitzer:
Nachricht:
Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
MFT-Bitmap ist beschädigt.
Fehlercode: 0x70018
Tag: 0x89D94B01B483E167
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Details
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Typ: Fehler
Datum und Zeit: 07.12.2009 14:48:00
Backup-Plan: VMs_Test
Task: Tägliches Backup
Typ der verwalteten Einheit: Maschine
Verwaltete Einheit:
Maschine:
Code: 11'863'304(0xB50508)
Modul: 181
Besitzer:
Nachricht:
Task 'Tägliches Backup' fehlgeschlagen: 'Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info:
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Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397da7
Felder: $module : C:\Programme\Acronis\BackupAndRecovery\mms.exe
Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen.
--------------------'.
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I tried to switch to Microsoft VSS-provider instead of Acronis-provider. Same error.
New build new problems, this is the only thing you can trust...
I suddenly started getting the mft bitmap error too. I ran chkdsk /f in a cmd prompt and forced a dismount on all the non system drives, then set chkdsk to run on reboot on the system drives.
This didnt fix it and i ended up with a file missing error on the acronis managed machine service on all the machines. Repaired that, set to run chkdsk /f on all the system drives again.
Rebooted, and now my backup tasks are running. I did have to shutdown and restart the management console to make it clear the error though.
I spoke too soon, one of my servers gave in with my previous fix, so after many more attempts at chkdsk and reboot with no avail, i tried turning off multi-vol snapshot.
Now my backup is running successfully, although ideally i would like my server to backup using the options i need (especially as this server has databases on the second volume)
Acronis please sort out the MFT bitmap error that many are now reporting. I am running build 11345 for the record.
I have two servers that use 11345. One does not have a problem, the other one does. The only difference between the two is the one that DOES NOT have a problem has the page file on the C drive. The one that DOES have a problem has the page file on the D drive.
Acronis, no offense, calling your support is aweful. Oleg or Alexander, if you're reading this, please tell us what the problem is - I can assure you it's not the drive(s).
Hello all,
Thank you for posting your question, I will be happy to help.
I have posted my comments and the exact steps to resolve the issue in this thread.
Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Hello,
I'm a support Expert from Acronis.
This issue has been identified and it has been fixed in a snapapi Update (507). Please contact support for a download link.
Best Regards / Mfg.
Leo.U.
Hello all,
We have published the appropriate article concerning the initial issue, it contains the solution and the permanent link to download the necessary SnapAPI file of build #507. Please see the article for more information.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.