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Issue accessing Disk Management

Thread needs solution

Today I attempted to access Disk Management with Acronis Backup and Recovery 11.5 (build 11.5.32308).

I got the following error:
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Code: 9,764,873(0x00950009)
LineInfo: 0xD959F80CF9ECC3F0;

Module: DiskBundleEx_vs_32308
Message: Failed to create View.

Code: 9,764,872(0x00950008)
LineInfo: 0x77455347676E200E;

Module: DiskBundleEx_vs_32308
Message: Failed to load View.

Code: 3,539,346(0x00360192)
LineInfo: 0x490DC54208ACB935;

Module: DiskBundleEx_vs_32308
Message: Fdisk operation has failed.

Code: 1,098,775(0x0010C417)
LineInfo: 0x364A21F21393F568;

Module: DiskBundleEx_vs_32308
Message: TEXT_FDISK_ERROR_WINDOWS_VOLUMES_REFRESH_SNAPAPI_OPENVOLUME

Code: 9(0x00000009)
LineInfo: 0x2AACB7B2AB852AC;

Module: DiskBundleEx_vs_32308
Message: Unknown status.

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: DiskBundleEx_vs_32308
Message: The system cannot find the file specified
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What things can I try to resolve this error? Usually I don't need the Disk Management component but one of my disks was running out of space and I wanted to allocate more space to it.

I'm happy to point out that my backups are running and haven't been giving me any issue, so I've had no reason to believe there was an issue until today.

0 Users found this helpful

Try running a repair install of the console, you might have to try Agent as well. I'm not sure if it is only Console that contains the DD Lite or if it is the Agent.

Appreciate the idea Colin,

Repair installing the AgentCore seems to have fixed it, however all my disks now show their letters, sizes, but all labels are NONE, filesystems are all marked as unsupported.

The only operation I can now do is to delete volume.

In Windows Disk Management, all my drive letters show as normal and everything seems fine.

I haven't rebooted yet, so maybe that will solve it, will reply later when I've had a chance to reboot.

It's a known bug for 11.5 RTM on Windows 7 . It is fixed and the fix will be available in the nearest update.

Any idea when the next update for Backup and Recovery 11.5 will be?
Are we talking weeks or months?