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"A Disk Read Error has occurred press CTRL-Alt-Delete to restart" after restore Lenovo x61

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Dear All,

I have being using Acronis True Image Home 11, to backup and restore entire Hdds for over 1 year with lenovo laptops X31, X40, X40 and X61.

I have a specific HDD previosly encrypted with Pointsec FDE 6.3.1 that won't boot after restore process (all partitions)
I have tried several time, the error message is "A Disk Read Error has occurred press CTRL-Alt-Delete to restart"

My usual process is: remove hdd from laptop and connect to my desktop running Acronis True Image Home using external USB/HDD case.

Althought restore process finish without any errors, hdd won't boot at all.
I also tried to restore excluding service partition, hdd won't boot as well.
I downloaded a trial version of Acronis True Image 2010, the same error happens. "A Disk Read Error has occurred press CTRL-Alt-Delete to restart"

I thought something was wrong with this HDD, I used Lenovo Diskdoctor utilities to run several test, all completed successfully.
Any suggestions?

Thanks,
Rod

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I think the encryption might be the problem, but I have no suggestions on how to solve it.

find on HP business support forum

Most Compaq laptops I've seen have the IDE controller set to Bit-Shift mode (as opposed to LBA). If this setting is currently different that what it was set to when the Acronis images were created, this might the reason the saved drive geometry is different than currently set. Just speculation as, again, I'm not familiar with how Acronis works. Try changing the drive access mode (Bit-Shift to LBA and vice-versa) to see if they make a difference.

Good luck!

- nn6o (Thank)

working for me

Hello Michel,

I tried to restore an 80 GB two partition image to a new 320 GB HDD on a nc6320 notebook.
I have actually the same Problem using Acronis AdvancedServer 10.
If I use the former Acronis version 9.1 WindowsServer, the restore is working and I can boot from the new disk, so the problem is'nt as big as for Rodrigo.
If I try your suggestion, switchin the drive access mode from bit-shift to LBA , the restore process doe'snt started with the new settings. Could you please post the URL of the HP Forum?

Thanks

Leuron

I am having a problem using Acronis True Image Home 11, to backup HDD Lenovo T60 encrypted with Pointsec FDE 6.3.1 HFA3 saying that "A Disk Read Error has occurred".

Any advise. Thanks

Hello all,

We are terribly sorry for the delay with the response.

Let me shed some light on the issue.

Stephen, Acronis True Image may fail to back up or restore partitions or files encrypted by specialized software.

The following situations can occur:

  • Acronis True Image may fail to access an encrypted partition from Windows and thus will not back it up.
  • Acronis True Image may back up an encrypted partition from Windows, but restoring such a partition will make it unencrypted. If an encrypted system partition is backed up and then restored, then the machine will become unbootable after the restore. This is only true when working in Windows.
  • Some files may be missing in the backup.

Acronis True Image can always create a raw (sector-by-sector) backup of an encrypted partition when booted from Acronis Bootable Rescue Media.

If the encryption key is based on the hard drive or some hardware serial numbers, a sector-by-sector copy may not work as expected. The best solution will then be to create the backup in Windows. Then, when restoring it, do it as you would do it normally. The only difference is that after the restore you will need to rebuild the MBR. See Restoring Windows Boot Loader Manually.

Please let me know if you need any further assistance.

Thank you.

I've actually the same isue with a Lenovo T400 but my disk is not encrypted.

The disk clone process seems to run smoothly without any error msgs.

When I replace my original disk (Seagate 150Go) by the new one (Samsung 250Go),

I got exactly the same message: "A Disk Read Error has occurred press CTRL-Alt-Delete to restart"

FYI, I'm running Windows XP SP3 with Acronis True Image Home 2010 and Acronis Disk Director 11 Home

Any advice to solve that issue would be very useful (Or should  i turn to Norton Ghost ?.)

I cannot afford not to have a bootable backup disk.

Thanks in advance,

Jean-Louis,

Does your laptop start after pressing CTRL-Alt-Delete?

I am not sure I am understanding correctly the procedure used here but one point we have learned over the past year or so is that when restoring or cloning Lenova disk, the blank disk must be inserted into the Lenova boot position before the procedure; and after the procedure, shutdown and remove the source connection before first bootup so only the new drive is attached on first bootup.

Maybe this is what was done but I wan't really sure so I posted the above.