ABR not compatible with Symantec Endpoint Protection?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

Hi all,
We upload our old antivirus to Symantec Endpoint Protection, after that Acronis B&R 10 can't complete the backup. It arrive at 100% and get freeze. From the log I found that B&R can't modifie the files in the subfolder of this path \\?\C$\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\
i'm getting these logs:

Error code: 20
Module: 4
LineInfo: f35f747b3b21f8c9
Fields: function : DeleteFileW, filename : \\?\C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Outbox\1792, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Access to the file is denied.

Error code: 17
Module: 4
LineInfo: f35f747b3b21f7f6
Fields: function : OpenFileW, filename : \\?\C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\TasksStorage\31E9F67B-7B2B-47C1-92F1-8BED2741B632, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: The specified file does not exist.

Error code: 17
Module: 4
LineInfo: f35f747b3b21f7f6
Fields: function : OpenFileW, filename : \\?\C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\TasksStorage\31E9F67B-7B2B-47C1-92F1-8BED2741B632, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: The specified file does not exist.

Could you help me?

Tue, 04/09/2013 - 19:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

There may be problems with various antiviruses that lock files exclusively or delete them as suspicious. Add C:\Documents and Settings\All Users\Application Data\Acronis\ and executables in c:\Program Files\Acronis to antivirus exclusions and see if it helps.

Wed, 04/10/2013 - 05:58