trueimagemonitor.exe question

Hello Dinosaur55,

Let me answer your questions.

TrueImageMonitor.exe - Acronis True Image Monitor that provides the interface between running Acronis True Image tasks and the user. It allows to observe the tasks progress and cancel the running tasks. It is started when a user logs into the system and terminates when the user logs off. This program is not required by Acronis True Image to perform its tasks, and can be terminated if you think it occupies too much memory, but you will loose the ability to control running Acronis True Image tasks. 

Since you use a bootable media more frequently than the sofwtare within Windows, you can uninstall the software completely or just disable unneeded processes from running using MSCONFIG utility. Please check this guide for more details.

Please reply to this thread if you have any additional questions.

Thank you.

Ilya,

Thank you very much for your quick reply. I have disabled both Acronis True Image and Scheduler Helper.

I'm curious though, what was the TrueImageMonitor.exe writing all this time and where was it writing the data to? I would like to cleanup this data if possible.

Regards,
D.

Hello,

Actually, TrueImageMonitor.exe is not writing actual data on your HDD. Sometimes it just sits in the background. So you are safe to leave your system without further changes after stopping the process.

Please let me know if you have any additional questions.

Best regards,

Hi,

I have a related question. I'm running ATIH 2011 and recently it seems TrueImageMonitor.exe is continuously taking between10% and 15% of CPU load. I'm running W7 64-bit on an Intel Core2 Quad 2.8GHz CPU.

As you said, the process isn't writing, but it has read >3 Gbytes in the last 30 minutes!

Can you tell me what it's doing and why now but not before?

Are you running nonstop backup

I didn't think I was. But I've just checked and it's configured for 'My Documents' into the secure zone. Is this a default setting?
Is there a change that would make it use less CPU? It's now read >14Gbytes and only written ~100K...

Also, neither Ilya nor Alexander mentioned non-stop backup above...

Well, if you run NonStop backup, you will use the app, and depending on the phase NSB is in, it can be as busy as a normal backup.
NSB can be configured by default if you chose this "backup my system" global option in the past.
If you can, use an external disk for your backups. This way, if your disk dies, you will be able to have a backup to put a new disk in. Also, when you have an external disk, you don't really need the secure zone any longer.

Thanks for your help.

I have now worked out that, although NSB appeared to be configured for 'My Documents', the associated service (afcdpsrv.exe) was disabled. I have now enabled & started this service and paused the NSB that now appears in my backup list.

But TrueImageMonitor.exe is STILL taking around 10% of my CPU. What is it doing, please??

(What makes things even worse is that McAfee on-access scanning is also running continuously, presumably due to TrueImageMonitor.exe continuously accessing files. This is taking a further ~15% of CPU!!)

Can you delete the NSB task and see if it makes a difference?

I don't see any activity from TrueImageMonitor on my systems, so you must have a task going on.

I was about to declare that the problem had gone away. But then I remembered I'd disabled it on Startup in msconfig!

For clarification, I am referring to 'C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageHome.exe' version 14.0.0.6942.

Pat L wrote:

Can you delete the NSB task and see if it makes a difference?

Doesn't make any difference. However, I have noticed that when TrueImage.exe is running, TrueImageHome.exe uses ~5% of CPU (with TrueImage.exe using the other 6% or so).

Pat L wrote:

I don't see any activity from TrueImageMonitor on my systems, so you must have a task going on.

My original reason for posting :-)
But I'm not convinced about this "task going on" thing. All I see when I disable it (which agrees with my interpretation of the preceding posts) is that I don't get the icon in my system tray when a backup is in progress and I don't get pop-ups when backups start or finish. I would prefer to have this icon, because it tells me why my PC has suddenly slowed down... But not at the expense of 25% of CPU capacity!

[Incidentally, ATIH doesn't appear to intelligently make the most of multi-core processors... Like running the backup process and the GUI on the same core, so you can't get into the GUI during backup validation!]

In 2011, I had disabled the trueimagemonitor from the startup, and I had disabled the non-stop backup service. I did the same with 2012, disabling also the sync agent. I am now using 2013 with everything enabled and don't see any issue.

Hmmm. Following your last comments I have upgraded to 2013. But I don't see any difference. trueimagemonitor.exe is enabled on startup and it, combined with McAfee, continues to take ~25% of CPU load. It is making ~800,000 "I/O Read Bytes" per second according to task manager...

I have disabled trueimagemonitor.exe on startup again. But I would still like to know what on earth it's doing!

I have upgraded to build 6514, which has presumably enabled TrueImageMonitor.exe, since the issue has returned.

Once again, it's continuously doing something and, coupled with McAfee on-access scanning, is consuming 25% of my CPU.

Checking on Resource Manager, it's not actually reading my hard drive as I previously thought. Windows Task Manager says it's doing ~1Mb I/O reads per second. Resource Manager says it's averaging 12% of CPU. And, while it's running, mcshield.exe is averaging 14% of CPU. As soon as I terminate TrueImageMonitor.exe mcshield.exe drops off the radar, averaging 0.03% of CPU.

Surely someone knows what it's actually doing?? :-(

Hi all,

I realize this is an old thread... sorry for the bump, but if there's a more current thread that covers this subject I'd appreciate a link. If there isn't another thread that addresses this, then I'd like to add that I'm seeing the same behavior with True Image 2014 on my Win 8.1 laptop (ASUS/Intel Core i7-4500U).

If the answer is to disable trueimagemonitor.exe, should that be done from the "services" tab of "msconfig", or from the "startup" tab of "Task Manager"... or both? Also, what of schedhlp.exe and TibMounterMonitor.exe? Should one or both of these be disabled as well (and if so, where from ("msconfig and/or "Task Manager"))... and what effect would disabling either of these have on True Image? Sorry if these questions are basic and/or detailed, but I'm new to Win 8.1 and relatively new to True Image... and too, I've forgotten most everything I ever knew from the dark ages (i.e. Atari 800, TRS 80, DOS, etc.)... yeah, I'm really that old. Any help would be greatly appreciated as I think if I can get a handle on this it would surely increase the mean time between battery charges. : )

Thanks in advance,
Nick

An old BUT HELPFUL thread!

Just had to make the same changes here in 2016 using True Image 2016 that others did in the past, i.e., disable TrueImageMonitor.exe in msconfig startup tab, and CPU utilization from the combination of this plus McAfee dropped from near 50% to single digits.

Net, still and issue, but one with a known solution, at least in my case.

May still be useful to others as well.

Best to all,
Robb

Hello Robb,

Thank you for your posting! Could you please clerify what build version of Acronis True Image 2016 you are using? The issue with high CPU utilization should have been resolved starting with the Update 2. If the issue still persists and you have Update 2 (6559) installed, could you please send us Acronis System Report and issue description as a feedback (this option is available in the product).

Thank you, 

I am having this issue with True Image 2017 New Generation with Active Protection enabled.  As I write this, trueimagemonitor.exe is using 10-25% of CPU.  This is not a constant issue but occurs frequently for varying periods of time.  FYI devs.

Daiwa, welcome to these user forums.

This particular forum is for obsolete Acronis products, and this topic is now over 7 years old.

Please open a new topic in the Acronis True Image 2017 Forum if you want to try to persue this further with the user community, but you would be best advised to open a Support Case directly with Acronis Support for this issue given that you have a Premium subscription product with full support.

Sorry Acronis.. this is a joke.. I'm on the latest ATIH and this as well as anti_ransomwareservice.exe still hogs in the same way.. lol.. #facepalm.

Look at the I/O Rate ! .. exorbitant.. at the least..

And this issue has been going on for 4 to 5 years .... :/

mpgioia wrote:

Sorry Acronis.. this is a joke.. I'm on the latest ATIH and this as well as anti_ransomwareservice.exe still hogs in the same way.. lol.. #facepalm.

Hello mpgioia,

thank you for your posting! The issue described by you should be investigated with the help of Acronis support engineers. If you have time for investigation, please open a support ticket and share the ticket ID here. There are no massive reports about high resource consumption of trueimagemonitor.exe, therefor each case should be analysed individually, 

I've had a monster long support ticket open with for this for two months.  Not complaining here.. But i'll do anything to help Acronis get to the bottom of this.. I want this resolved.

Anyone else still having this issue (Which has persistent over a ridiculous amount of versions also) ?

What actual version / build of ATI is showing this issue?  And what particular issue are you seeing?  Is it still TrueImageMonitor taking CPU, or is it AntiRamsomware? or both?

What versions of Windows OS is involved here?

@Steve Smith,

A total of about 7 to 8 versions of ATIH.. Everything from current build to 8 prior iterations...

Simple symptom.. trueimagemonitor.exe and mms_mini.exe is taking high i/o (not cpu) (not worrying about mms_mini.exe yet.. more concerned with trueimagemonitor.exe).  Anti-ransomware is fine.

Again... i've had a few different Win 10 builds that this issue has been seen on.. because it has existed for such a ridiculous amount of time.. Case in point.. look at the age of this thread... :)

From what I can tell, TrueImageMonitor.exe is just using the IPv4 loopback address (127.0.0.1) so all I/O is purely local.

Image captured on my laptop but entry for bottom panel changed when captured but showed IPv4 loopback as the Address.

Disk I/O.. not Network.

When it's behaving.. like it would on your side.. it hovers in the order of a couple of hundred bytes/sec.

Spontaneously/sporadically.. it will jump and stay in this 'race' condition... consuming in the order of 10Mb/sec ~.. The highest disk i/o consuming process on my list of committed processes..

I end the task.. and simply refire it.. it goes back to the more appropriate hundred odd bytes/sec.

Sorry but I am not seeing any Disk I/O for TrueImageMonitor in the Resource Monitor tool - how are you looking at this?  (I am using ATI 2020).

https://www.ghacks.net/2016/09/26/display-the-disk-activity-in-bytes-of…

I use separate/external app in my instance... Process Hacker https://processhacker.sourceforge.io/ there's a lot of columns available for `I/O`.. I use `I/O total rate`.

Thanks for the extra info - already have Process Hacker installed but rarely need it...

Still not seeing anything of great concern here for TrueImageMonitor.exe - all I/O is network related going to the IPv4 Loopback address with no Disk activity!

Yeh.. lol.. Mine is like that on process being initially committed into memory/startup .. for like an hour or two.. like I said.. couple of hundred bytes/s.. and then will suddenly jump to 10MB/s... I knew it was a problem because I literally heard my laptop fans speed up to accommodate the extra load.. and then I investigated Process Hacker to find the offending processes (mms_mini too.. remember).

I end the task and refire it.. goes back to humming at couple of hundred bytes/s again.. only to sky rocket after an hour or two again.. .

Aka.. just like this thread commented originally.. years back.. So I'm not the only one facing it :)

:shrugs.. anyway.. i'll wait to hear from dev/r&d.. I guess.

Strange!  I haven't noticed the behaviour described for either the TI Monitor or MMMS service on my own laptop which normally goes many days between restarts.  Can't check at the moment as it has just done a restart after installing a HP update, so only been up for around 20 minutes, but will watch out for any indication of such activity.