Unable to upgrade to True Image 2013
Hi,
I bought the True Image 2013 upgrade option this morning but can't get it installed. When I try to install it I get an error message stating that True Image 2011 ver 14.0.5105 must be unistalled. When I go to Windows programs and attempt to uninstall. I see the progress bar move, the 2011 icons are removed from my desktop. But prior to completing a strange thing happens. The progress bar gets rolled back and the 2011 icons re-appear on my desktop and the install fails. What's going on?
I have Windows 7 64 bit
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Thanks for your reply but my problem is Acronis True Image 2011 v 14.0.5105 is my current version. Windows goes through the process of attempting to unistall it but for some unknown reason backs out of the unistall. I checked my EvntViewer and no errors were logged.
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Dan,
The cleaner should auto uninstall 2011, but if you wish to play safe, run the 2011 installer, this should give you a repair or uninstall option, run the repair option, then run the installer again and select uninstall.
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