"There are no versions of the backup," yet backup drive is full of data
A few months back, I set up a schedule to back my data up onto my external J: drive. I now have a Time Explorer Storage folder that is 1.71 TB.
When I open up TI 2013 and go to my backup and click "Restore," I get a message that says "There are no versions of the backup."
This can't be right, because this is my main system backup, and nothing else could be taking up all of that space in the Time Explorer Storage folder on the external drive.
Any tips on what I could do to access my backed-up data? Hopefully I'm missing something simple! OS is Windows 7 Pro 64-bit.
Thanks,
Luke
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I sure hope there's some solution here. Anybody have any info??
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imekul wrote:nothing else could be taking up all of that space in the Time Explorer Storage folder on the external drive.
Open that folder, in Windows Explorer, and see what's there.
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Thanks for the reply. There is a folder called 258FE7F6-2042-49FF-9B4D-DF232F8CD5E2, and inside of that folder there are 1,700 .data files, such as cdp3.data. Each .data file is about a gigabyte.
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Could you both post a screen shot of your settings or the task script and of the image archive please.
Are these disk or partition images and are you making incrementals or differentials?
Do they validate?
If you boot from the recovery CD, is the problem the same?
Do the actual tib files on the drive look correct from the name?
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@Colin -- I can definitely get a screen shot. Do you mean the TI 2013 settings menu? Or some other place? Or where can I find the task script to take a shot of it?
These were made with a nonstop backup. If it matters, the external drive had run low on space and the nonstop backup had stopped at one point.
I actually have no tried booting from a recovery CD. Should I do use "Create bootable media" option to make a disc to boot from and then check them out?
Thanks!!
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Ah, right , I wondered if they were NSB. Don't worry about the task screen shot, but if you set Windows up to show hidden files and folders, you will see a timeline folder, a screenshot of the contents of that and possibly the XML file that is there would eb useful.
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I have hidden/system files shown, but I don't see a timeline subfolder. In fact, there are no subfolders inside of the J:\Time Explorer Storage\ 258FE7F6-2042-49FF-9B4D-DF232F8CD5E2\ folder.
Aside from the 1,700 .data files, there is config.xml, image.data (500 MB), a cdp.metadata file, and a 0 KB A027380B-4485-4e11-8ED3-7623DDBC4544.tib file. I opened that .tib file, wondering if it would mount and show files/folders, but it opens an empty Explorer window.
Here are the contents of config.xml:
<?xml version="1.0" encoding="UTF-8" ?>
As you might guess, my computer is named "luke" and "C and I Nonstop Backup" was the name of my backup plan.
Thanks again for all the help, and let me know if I can provide any more info!
Luke
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Any other info I can provide? Anybody have any ideas? The data must be there... just need to figure out how to access it.
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Luke,
Open True Image and right click on the backup task to display the menu. Capture this screen and post it here for us to take a look at.
In post #7 Colin meant the Time Explorer Storage folder not the "timeline folder". You are already looking at the correct folder.
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Here are shots from the menu itself and then from the "Edit settings" window for the nonstop backup.
| Attachment | Size |
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| 131374-107797.jpg | 104.81 KB |
| 131374-107800.jpg | 110.45 KB |
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Luke,
Unfortunately, it appears that NSB never completed the first full backup, and your task shows this by not specifying any versions listed in the task itself.
When clicking on Recover, the message referenced in your first post "There are no versions of the backup." confirms this.
I hope you don't need to recover anything from this backup, because it looks as though you may not be able to do so.
I would suggest that you delete the NSB task, and clean up the destination disk (remove any Time Explorer folders after removing the NSB task).
Since the user has little control over NSB, I would consider using an incremental based disk/partition backup instead.
I did a small test with NSB to show you what the task should look like if the first NSB backup had ever completed. Attached is the screen capture of a completed NSB backup.
| Attachment | Size |
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| 131378-107803.jpg | 81.66 KB |
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Hi James,
Thanks for the info.
Fortunately, there's nothing critical -- I can just delete the backup folder and try again, maybe using an incremental backup.
This does make me wonder, though -- clearly there is backed-up data on the drive, evidenced by those 1,700 .data files on my external drive. If this data WERE important, surely there would have to be some way to restore it... right? Again, it's not really an issue for me since this is just a backup, but I would hope/think there would be some way to get at that data.
Thanks again for your time! I appreciate it.
Luke
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The only thing you can do is report this to Acronis support (as a recovery issue, I believe, it's possible after 30 days of purchase) and see if they would like to investigate the reason and/or propose a fix, if you didn't delete this NSB. If not, then just don't rely on NSB.
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