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Won't be able to use smb share to write backup to

Thread needs solution

Hi,

I am trying to use an smb share to store backups on.

The share
- can be accessed from the machine
- can be accessed by the user that's logged on
- is already mounted and mapped as drive Z:
- offers full read/write access to the user

I cannot
- chose the share as a backup target in the B&R11.5 workstation GUI
- use it via the cmdline (neither as Z:\folder nor as \\server\share)

What can I do? The output of

acrocmd backup disk --disk=1 --backuptype=full --compression=normal --log=c:\share\backup.log --loc=\\server.ip.add.ress\usershare --credentials=user,pass,encrypted --arc=backup.tib

causes tons of errors, maybe someone can help me:

Total time: 00:00:11
An error occurred while executing the command.
Fehler: 0x1510008
$module = "acrocmd_vs_37608"
Tag: 0x7A8E520180FDC065
ProtectCommand: Ausfhren des Befehls fehlgeschlagen.
Fehler: 0x1330029
$module = "agent_protection_addon_vs_37608"
Tag: 0xE6792A5EE190DDA7
EnsureBackupInvariantsCommand: Vorbereitung des Speicherortes fr das Backup-Archiv fehlgeschlagen.
Fehler: 0x1330021
$module = "gtob_ensure_backup_invariants_command_addon_vs_37608"
Tag: 0x5D2A9295CC9442E0
Zugriff wird verweigert.
Fehler: 0x40014
IsReturnCode = 1 (0x1),
$module = "disk_bundle_vs_37608"
Tag: 0x9A79F20828BC7F5
Abrufen von Informationen ber die Datei '\\server.ip.add.ress\usershare' ist fehlgeschlagen.
Fehler: 0x920107
IsReturnCode = 1 (0x1),
$module = "mms_vs_37608"
Tag: 0x4D7F75FCDE07D65F
Zugriff wird verweigert.
Fehler: 0x40014
$module = "mms_vs_37608"
Tag: 0x4D7F75FCDE07D565
Zugriff auf die Datei verweigert.
Fehler: 0x40014
function = "WNetAddConnection3W",
filename = "\\server.ip.add.ress\usershare",
$module = "disk_bundle_vs_37608"
Tag: 0xF35F747B3B21FAEA
Der Netzwerkpfad wurde nicht gefunden
Fehler: 0xFFF0
code = 2147942453 (0x80070035),
$module = "disk_bundle_vs_37608"
Tag: 0xBD28FDBD64EDB8E0

0 Users found this helpful

I encountered the same situation in use acrions backup,and my backup storage is NAS DELL DR4000, the backup storage full write/read for everyone. And I don't know how to solve it .My env is chinese , The 800 Enigneer not support except for Hk、Taiwan. I somebody can help me slove it.

The Z driver is BackupStorage DELL DR4000

C:\>acrocmd backup file --include="d:\Test\BACKUP_Archive(1)_2013_05_20_18_28_32
_623F.TIB" --loc=z:\ --arc=my_archive

Total time: 00:00:01
An error occurred while executing the command.
Error: 0x1510008
$module = "acrocmd_vs_37608"
Tag: 0x7A8E520180FDC065
ProtectCommand:无法执行命令。
Error: 0x1330029
$module = "agent_protection_addon_vs_37608"
Tag: 0xE6792A5EE190DDA7
EnsureBackupInvariantsCommand:无法准备备份存档的位置。
Error: 0x1330021
$module = "gtob_ensure_backup_invariants_command_addon_vs_37608"
Tag: 0x5D2A9295CC9442E0
FileManager 无法调用 GetFileInfo。
Error: 0x9A0005
$module = "disk_bundle_vs_37608"
Tag: 0x9A79F20828BCC7E
无法检索关于文件 'z:\' 的信息。
Error: 0x920107
IsReturnCode = 1 (0x1),
$module = "mms_vs_37608"
Tag: 0x4D7F75FCDE07D65F
已到达文件结尾。
Error: 0x40002
$module = "disk_bundle_vs_37608"
Tag: 0xC1C09B38BAFA78F0

C:\>

If Z: is a mapped drive, it may not work. Use UNC path to the shared folder (and specify the access credentials)

Fedor , I try use UNC path to backup , but it still not work .

I direct access to the \ \ 172.80.40.100 \ backup is OK, But when I try backup file to share storage ,it is failed

C:\>acrocmd backup file --include=d:\Test\BACKUP_Archive(1)_2013_05_20_18_28_32_
623F.TIB --loc=\\172.80.40.100\backup --arc=my_archive

Total time: 00:00:08
An error occurred while executing the command.
Error: 0x1510008
$module = "acrocmd_vs_37608"
Tag: 0x7A8E520180FDC065
ProtectCommand:无法执行命令。
Error: 0x1330029
$module = "agent_protection_addon_vs_37608"
Tag: 0xE6792A5EE190DDA7
步骤 '备份' 失败。
Error: 0x1490002
TraceLevel = 1 (0x1),
$module = "gtob_backup_command_addon_vs_37608"
Tag: 0x8EDC81EA38FABA52
TOL: Failed to execute the command. '正在备份' 命令将指定的数据备份至指定的位置

Error: 0x1350016
TraceLevel = 1 (0x1),
$module = "gtob_backup_command_addon_vs_37608"
Tag: 0x8D165E86FB8195FF
无法从位置 '\\172.80.40.100\backup' 获取存档 URI。
Error: 0xA100C8
IsReturnCode = 1 (0x1),
$module = "disk_bundle_vs_37608"
Tag: 0xB320396ADFE3B55
无法从位置 '\\172.80.40.100\backup' 获取存档 URI。
Error: 0xA100C8
IsReturnCode = 1 (0x1),
$module = "disk_bundle_vs_37608"
Tag: 0xA0F87A51D6F9CC76
无法打开元数据目录。
Error: 0x400280
$module = "disk_bundle_vs_37608"
Tag: 0xA1D3981537C68766
无法打开备份位置。
Error: 0x40002E
path = "file://172.80.40.100\",
$module = "disk_bundle_vs_37608"
Tag: 0x97675718D2B52D17
访问文件被拒绝。
Error: 0x40014
$module = "disk_bundle_vs_37608"
Tag: 0x97675718D2B52CEA
已取消。
Error: 0x4000F
$module = "disk_bundle_vs_37608"
Tag: 0xBD01591C540A1374

C:\>

Fedor,
My backup environment is like this, I have a ABR11.5 backup server installed on Windows server 2008R2, there are seven Esxi 5.1 server, and all firewall is turned off. Backup storage is a DELL DR4000, through the backup server via UNC path to access DELL DR4000 is OK.
On the backup server ping all ABR Agent is OK, all licenses are correct and have been assigned to each Esxi host.
And I add Credentials , Still the same error 。
C:\>acrocmd backup file --include=d:Test\BACKUP_Archive(1)_2013_05_20_18_28_32_6
23F.TIB --loc=\\172.80.40.100\bakcup --credentials=administrator,St0r@ge! ---arc
=my_archive
An error occurred while executing the command.
Error: 0x1510008
$module = "acrocmd_vs_37608"
Tag: 0x7A8E520180FDC065
Failed to resolve the item: d:Test\BACKUP_Archive(1)_2013_05_20_18_28_32_623F.TI
B.
Error: 0x1512014
$module = "abr11cli_vs_37608"
Tag: 0xF5D4EF9DB0CB9FA3

C:\>acrocmd backup file --include=d:\Test\BACKUP_Archive(1)_2013_05_20_18_28_32_
623F.TIB --loc=\\172.80.40.100\bakcup --credentials=administrator,St0r@ge! ---ar
c=my_archive

Total time: 00:00:00
An error occurred while executing the command.
Error: 0x1510008
$module = "acrocmd_vs_37608"
Tag: 0x7A8E520180FDC065
ProtectCommand:无法执行命令。
Error: 0x1330029
$module = "agent_protection_addon_vs_37608"
Tag: 0xE6792A5EE190DDA7
EnsureBackupInvariantsCommand:无法准备备份存档的位置。
Error: 0x1330021
$module = "gtob_ensure_backup_invariants_command_addon_vs_37608"
Tag: 0x5D2A9295CC9442E0
无法检索关于文件 '\\172.80.40.100\bakcup' 的信息。
Error: 0x920107
IsReturnCode = 1 (0x1),
$module = "disk_bundle_vs_37608"
Tag: 0x9A79F20828BC7FA
无法检索关于文件 '\\172.80.40.100\bakcup' 的信息。
Error: 0x920107
IsReturnCode = 1 (0x1),
$module = "mms_vs_37608"
Tag: 0x4D7F75FCDE07D65F
网络断开。
Error: 0x40015
function = "WNetGetResourceInformationW",
filename = "\\172.80.40.100\bakcup",
$module = "disk_bundle_vs_37608"
Tag: 0xBD01591C540A126A
找不到网络名。
Error: 0xFFF0
code = 2147942467 (0x80070043),
$module = "disk_bundle_vs_37608"
Tag: 0xBD28FDBD64EDB8E0

C:\>

Now it looks like a misspelling --loc=\\172.80.40.100\ba*KC*up ( in previous times you used --loc=\\172.80.40.100\backup )

Then , you wrote
> I have a ABR11.5 backup server installed on Windows server 2008R2

Backup & Recovery 11.5 doesn't have such component. If you meant 'Storage Node' and intended to use managed vault, you should not psss the storage location as a --loc parameter. You need to create a managed vault first, and use its name in --loc parameter (or use bsp scheme - bsp::/// like when working from bootable media)