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Try&Decide does not work with the new Update

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Haello Forum.
I have Win 7 32 bit and TI 20110 works well, T&D too.
Today . i install the new Update from TI and T&D always failed with an error code which the integrated knowledgebase doesnt know.
Your expirience about?
I have reinstall the older version and it is good again.

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What is the error code and message?

Hi,

Ereignis-Code: 0x00970008+0x0000FFF0

nobody knows this code .Google search is empty. Knowlegdbase of TI doesnt know it.
I'm reading here the other problmes with the new version of TI.
I think ..its not a godd thing in the moment.

Is this error code definitely from True Image or is it a Windows one?

Hi,
this error code is definitely from True Image .
Its in an own windows with link to the Knowledgebase from TI .

Hi,
this error code is definitely from True Image .
Its in an own windows with link to the Knowledgebase from TI .

This error occurs still as of 12/12/2009. And still, Acronis does not seem to have an explanation.
Rolf

Hello all,

I understand the question and will do everything possible from my side to solve the issue.

The source of the issue are encrypted volumes, Acronis True Image Home 2010 does not work with them correctly. As workaround, decrypt the volumes by turning off Windows BitLocker.

If the issue persists I would recommend you to check “Try & Decide” service. Click Start -> Settings -> Control Panel -> Administrative Tools -> Services -> Search for Acronis Try and Decide Service, make sure it is started (right-click -> start), if it is started refresh it (right-click -> refresh).

Let me know if you need further assistance.

Thank you.