Drive backup fails

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Beginner
Posts: 5
Comments: 6

I can't figure this out. I have two backup plans. One is for the d drive (data drive) and the other is for the c drive with the OS. The d drive back up seems to be working fine. The c drive plan used to work just fine but now it fails.

This is a Windows 7 x64 computer with Acronis B&R 11.5.

These are the only two entries I find in the event viewer when the c drive backup runs:

Access to C:\Users\ACRONI~1.000\AppData\Local\Temp\CA485962-8FBB-45D0-A4CE-69D5204B2EBA.vbs has been restricted by your Administrator by the default software restriction policy level.

Access to C:\Users\ACRONI~1.000\AppData\Local\Temp\E93AC8CC-DBF7-49B3-8926-19FA41294C73.vbs has been restricted by your Administrator by the default software restriction policy level.

There are no events in the event viewer when the d drive back up runs and completes.

I've never set a restriction policy and I did not find anything in the Group Editor under Computer Configuration->Windows Settings->Security Settings->Software Restriction Policies.

Below are the errors from Acronis:

...

1 Information 6/5/2013 12:00:04 AM Command 'Running backup plan 'No1_C-Drive'' is running.
2 Information 6/5/2013 12:00:14 AM Command 'Backing up' is running.
3 Information 6/5/2013 12:00:26 AM Analyzing partition '1-0'...
4 Information 6/5/2013 12:00:27 AM Create Full Backup
From: Disk '1'
To file: "file:Y:\No1\Daily%20Backups\C-Drive\No1_C-Drive_2013_06_05_00_00_26_376D.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

5 Information 6/5/2013 12:00:27 AM Pending operation 157 started: 'Creating partition image (System Reserved ())'.
6 Information 6/5/2013 12:00:45 AM Locking partition 0-0...
7 Error 6/5/2013 12:00:46 AM Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
$module = "disk_bundle_vs_37613"
Tag: 0xA5695862AAF8E69B
Failed to start creating the volume snapshot.

Error code: 0x10C442
$module = "disk_bundle_vs_37613"
Tag: 0x14181C22EF45B0F6
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Error code: 0x9
code = 2,147,754,783 (0x8004231F),
$module = "disk_bundle_vs_37613"
Tag: 0x2AACB7B2AB852AC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39289
Fields: $module : disk_bundle_vs_37613
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
$module = "disk_bundle_vs_37613"
Tag: 0xA5695862AAF8E69B
Failed to start creating the volume snapshot.

Error code: 0x10C442
$module = "disk_bundle_vs_37613"
Tag: 0x14181C22EF45B0F6
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Error code: 0x9
code = 2,147,754,783 (0x8004231F),
$module = "disk_bundle_vs_37613"
Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69b
Fields: $module : disk_bundle_vs_37613
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0f6
Fields: $module : disk_bundle_vs_37613
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754783, $module : disk_bundle_vs_37613
Message: Insufficient storage available to create either the shadow copy storage file or other shadow copy data.
--------------------
8 Error 6/5/2013 12:00:46 AM Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_37613
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_37613
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields: $module : disk_bundle_vs_37613
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69b
Fields: $module : disk_bundle_vs_37613
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0f6
Fields: $module : disk_bundle_vs_37613
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754783, $module : disk_bundle_vs_37613
Message: Insufficient storage available to create either the shadow copy storage file or other shadow copy data.
--------------------
Task 'Level 6 backup' has failed on machine 'No1'.

...

I used the cleanup tool and reinstalled Acronis but it did not help.

There is plenty of free space on the c drive and the destination drive. I followed the directions to change the maximum shadow copy storage size (http://kb.acronis.com/content/31418#) but that did not help.

I ran CHKDSK but the drive is fine.

I re-registered the VSS writers but that did not help.

Wed, 06/05/2013 - 16:30
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Jeff,

Thank you for posting this question in our forum. I am happy to assist you. 

If you do not run any database on this Windows 7 machine, you can switch off the usage of VSS. Otherwise create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Wed, 06/12/2013 - 07:16
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