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Installing True Image 2013 by Acronis Plus Pack Upgrade

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I have recently purchased and installed True Image 2013 build 6514 (this was purchased aqt local Best Buy) the installation and activation went well and had no problems, I then purchased True Image 2013 Plus Pack Upgrade from the Acronis website and downloaded it. During install was asked to enter serial number, entered serial number provided when software was purchased, then message appeared saying the serial number I entered was for upgrade only please enter serial number for previous version so I entered the serial number from the cd sleeve from True Image 2013, then got message saying serial number was not valid. I have registered both on the acronis website and have even tried to cust and paste the serial numbers from the web site so I know it is not a typo issue on my part. but fails validation each and every time.

any help would be greatly appreciated, thanks

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Steven,
You may have to contact Acroniis customer service (perhaps via Live Chat or a private message to a forum moderator) to get your answer.

The plus pack has its own provided separate serial number. Was the purchase of plus pack an upgrade or the full version? If you had not purchased the plus pack before, then the plus pack would need to be the full version.

Yes it was the upgrade version, bought the upgrade version because already purchased full version of True Image 2013 and was trying to upgrade it with Plus Pack.

I had already planned o contacting support through live chat, thought I would check here first.

Thank you for the quick response.

Steven Reed wrote:

Yes it was the upgrade version, bought the upgrade version because already purchased full version of True Image 2013 and was trying to upgrade it with Plus Pack.

I suspect that you bought the wrong package. You could only install the upgrade of Plus Pack if you had a previous version of Plus Pack. Plus Pack is like an add-on to True Image, not an upgrade from True Image. I'm sure Acronis support can sort it out.