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Acronis loader freezes at "loading acronis loader....P"

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I'm trying to restore my boot drive image. However, the Acronis boot loader freezes at "Acronis loading...P". I don't know what the "P" is about. I've also tried running the restore from the 2013 restore disk I created (I've tried 2 disks). During that restore attempt, Acronis won't accept my destination information. The last time I got a restore to work I had to install Win7and then run the restore from the recovery disk. Even that took several attempts to get the restore to work. This is frustrating. Help!

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Could you please give some more details about your PC system such as make and model.

Does this happen from the actual recovery CD or is it when Windows reboots into the recovery environment?

If you read my entry I had already answered most of your questions but it might not have been obvious to the casual observer.

Could you please give some more details about your PC system such as make and model.
PC - ASUS motherboard, local store computer
OS - Win7 64-bit
"...I had to install Win7and..."

Does this happen from the actual recovery CD or is it when Windows reboots into the recovery environment?
Yes, yes, and yes again. Whether I start the recovery from windows or from the boot DVD, I get the same error. Also, the Acronis loader always appears at boot. I have to hit "return" to skip past it and proceed with the normal boot into windows. You have to tell me at what stage you call it when "Acronis loading...P". It definitely occurs before the Windows boot starts. After I hit "Enter" it proceeds to the windows "Starting Windows" display.

The history is:
1. Start image recovery within windows => Get the "Acronis loading ...P" prompt and lock-up.
2. Start from 2013 recovery disk => Acronis won't accept my destination information.
3. Boot normal into windows => Always get the "Acronis loading ...P" prompt but "Enter" skips past it and Windows loads.

How do I:
1. Recover my image and load it?
2. Eliminate the Acronis loader at boot?

Have you either enabled the Secure Zone or the Acronis Recovery and Start up Manager?

When booting into Windows you shouldn't be seeing anything to do with Acronis unless booting from the recovery CD/USB of course.

How old is your ASUS motherboard?

Does it have an MBR/UEFI option?

Do you have any card readers or external hubs connected to your PC?

BACKGROUND: This worked 6 months ago with the same hardware and software!

When booting into Windows you shouldn't be seeing anything to do with Acronis unless booting from the recovery CD/USB of course.
1. If one performs a RECOVERY IMAGE using Acronis in Win7, it requires a reboot. The reboot has the Acronis loader. That's where the "Acronis Loading...P" come from.
2. When I boot from the recovering disk I also see the Acronis loader.

How old is your ASUS motherboard?
1. about 3 years old. However, up until now I've been able to perform image recovery using Acronis 2011, 2012, & 2013.

Does it have an MBR/UEFI option?
1. I believe it only has MBR. I didn't discover UEFI until last year when I purchased a new laptop.

Do you have any card readers or external hubs connected to your PC?
1. You haven't specified USB or Ethernet hub.
a. USB hub - Two or three, but with no memory devices.
b. Ethernet hub - One Gigabit switch.
c. Misc - I have a NAS box with two RAID1 drives mapped to my desktop. These don't appear as options for the recovery and are not involved with the image recovery.

I am having identical problems:

ASUS Rampage IV Extreme MB
ASUS GTX690 Video Card
True Image with Plus Pack and latest build
64GB RAM
Boot Drive is a 240GB Sandisk SSD
Internal HD with Backup files it Western Digital
No NAS box
USB hub
ASUS EULI has been tried with both the Windows OS and Other OS Boot Security. Per ASUS selecting "Other OS" is essentially disabling the Boot Security.
I have tried booting from DVD, Boot Drive and USB Flash Drive, using Acronic Revoery Manager (and without), using Acronis Boot disk, and nothing seems to make a difference. Computer will boot from any of the above, True Image will start recovery process, but after "restart" the "Acronis Loader" message comes on screen and screen thereafter goes blank. Nothing else happens after that point. No error message or anything at all. PC is still on and does not shut down except manually.

@Steve,

Are you using build 5551,6514 or 6528?

Is the recovery CD the same build number as your install? Build 6528 will only refer to the recovery CD media downloaded from your account, not to the Windows based installation nor the recovery media made by the installed copy.

Colin, I've been using 6514. Doing an "update check" it tells me that it is the most current version.

I can perform a full restore of the boot drive by removing the drive from the ASUS PC, along with the other hard drive which contains the backup; and. then connecting those two drives via USB interfaces on/through a second computer. I then run TI on the OS of second computer (which BTW is running Windows 7) and restore backup file/partition of the Windows 8 OS to the boot drive taken from the first PC. Essentially it allows me to bypass the "restart". Once the restore is completed I return the drives to the ASUS PC and attempt restart. The Bootloader on the "repaired drive" is a bit faulty and runs an unending loop of Auto Repair. I figured out how to stop the Windows 8 "automatic repair" loop by dropping into Safe Mode; and, I then restart the Windows 8 PC. At last, I'm back up and running. That is a nonsense way to have to restore a failed computer; but it worked in a pinch.

I have followed the KB stuff regarding 6514 supposedly curing the problem, but it doesn't work for me.

Yes, the Recovery CD is the same build, as it the Bootable Media, as is everything else. I've been a fan of TI for years, but this problem cinches it for me to start looking elsewhere. It's been enough to dissuade me from even trying the 2014 Beta.

Don't know if it matters, but my boot drive is SSD. I am going to install a second SSD, clone it regularly, and make that my OS backup. Data files are stored on a separate HDD and so I have no problems restoring to that drive.

If you have any suggestions, they would be appreciated.

Thanks for your input.

Steve,

Try downloading build 6528 media.iso from your Acronis account, burn it to a CD and see if that solves the problem. As yet Acronis haven't updated the Windows build to 6528, so if the ISO does work for you, you won't be able to start an OS disk recovery from within Windows (though I wouldn't reccommend that anyway) or use the Acronis Recovery Manager, if enabled.

Confusingly, the ISO tab will show the media.iso build as 6514 - it isn't, this is due to a problem with the web code where an entry can't display different build numbers.

Colin,

I downloaded the iso as per your suggestion. The Recovery Disk created seems to solve the problem.

Thanks much for your kind assistance. I will look forward to TI2014 release after the beta program completes.

Steve

with computer restart it freezes at "loading acronis loader" error 0x970009 lineinfo 0x9a5adceeca462696
Cannot start my pc in safety-mode either.
So what to do?