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True Image 2013 occasionally will not start per schedule but starts after return from standby

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True Image 2013 backups usually start per schedule for both the User File and Partition backups, but not always. Occasionally a backup will not start at the scheduled time, but will start when the computer wakes from standby. Partition backups are scheduled weekly at 11:50PM. User backups are scheduled daily at 5:00AM. The computer is always in standby at those hours. The backup location is on an external USB hard drive. The operating system is Windows 8 Professional 64bit.

What might be the possible causes for backups not running at the actual scheduled time but starting when the computer wakes from standby? Do True Image backups take priority over other processes? I have set True Image to try to restart backups 5 times with 15 minute intervals in case there is a conflict, but I still get the occasional missed schedule situation.

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If the backup task has the box checked for running missed tasks at start-up, then you'll see what you are seeing for missed tasks. The bigger questions is why does ATI miss tasks. Several things can cause this including the mysteries (bugs) of ATI code. Power outages, come to mind, hdisk that fail, or changing the drive letter assignment of the source or target volumes -- these things can cause a task to fail to start or fail to complete.

If a task runs and runs into a problem, it will self close and show up inthe log and User Aborted. So load ATI and take a peak at the log to see if you can tell what problem it saw. Otherwise, it could be one of hte items above.

Thank you Scott, for the insight.

There are never any error messages in the logs for either backup type (Partition & User Files) when a backup is not actually started on time. Fortunately the situation is infrequent, but unfortunately it is random and therefore difficult to resolve. It is not a significant concern, just an annoyance.

It will only be significant when you want to use a backup that ati did not make. You could start using Notifications from ATI to tell you when a backup works/fails but, alas, the notifications code has it's own set of bugs and make for more rather than less frustration for you. Good luck.

Win,

First, open the TI log file and press the Filter Reset button. In some recent posts, this action has caused some suppressed events to appear in the log fille.

Maybe there are some other things we can consider.
Consider creating a bat file and use the Windows Schedule to run the batch file about 1 minute before the scheduled TrueImage backup time. This should help to make sure the computer is awake at the scheduled backup time.

This is an example of what could be copied/ pasted into Notepad and saved as a command file.


%WINDIR%\SYSTEM32\TIMEOUT.EXE /T 120

Note: the 120 is the number of seconds of delay that will be caused before the batch file closes. Its sole purpose is to awake the computer and perform a short delay. If TrueImage is scheduled to start during that time persiod, the computer should stay awake..

Use the NOTEPAD--fle saved as
C:\Timed-delay.CMD

Then create a Windows Scheduled task to point to and execute the TIMED-DELAY.CMD file one minute prior to the TI scheduled task.. Configure the Windows Task and check the various options to make the task runs with the highest privileges.

The Windows Events log could also verify whether this file is being executed at the proper time.

This is not a solution but it might help to make sure the needed backups are being performed as scheduled.